Field Service Representative

Marshall Land Systems; Ottawa; On-site; CAD 100,000 - 115,000; Full time

Job summary

Marshall Land Systems is seeking a Field Service Representative to join our team in Ottawa, ON. You will provide on-site customer support, diagnose faults, and perform repairs and maintenance on in-service equipment.

You will also support production and project teams, ensuring customer solutions are delivered and operations are ready. Candidates should have strong electrical/mechanical skills, be willing to travel, and work with Engineers and the Training Team.

Qualifications

• Must have 5+ years of relevant field work experience.
• Experience with electrical installations and maintenance.
• Knowledge of military equipment systems is highly desirable.
• Able to generate and complete inspection/reports to required standards.
• Able to read engineering drawings and associated design data.

Responsibilities

• Carry out inspections and testing using drawings and data to standards.
• Perform repairs and modifications on military equipment/systems.
• Undertake scheduled and ad hoc maintenance and fault investigations.
• Implement repairs to electrical, electromechanical and mechanical systems.

Skills

5+ years field experience

3 phase electrical installations

military equipment knowledge

documentation/report writing

engineering drawings interpretation

driver's license

travel willingness

Education

Technical qualification or technologist certification

Tools

Electrical testing equipment

Job description

Marshall Land Systems is seeking a Field Service Representative to join our team in Ottawa, ON. Reporting to the Senior Manager, Support Maintenance, the Field Service Representative will be responsible for providing on-site customer support, performing fault diagnosis and repairs, and executing both reactive and planned maintenance activities for in-service equipment.

This role will also provide technical support to Marshall Land Systems’ production and specialist project teams as required, ensuring the successful delivery of customer solutions and operational readiness.

Your responsibilities in this role:

• Carry out inspections and testing of projects using engineering drawings and associated design data to standards.
• Carry out repairs and modifications on military equipment and systems.
• Undertake scheduled and ad hoc electrical/mechanical maintenance, fault investigations and diagnostics of products on the full portfolio of MLS supported products.
• Implement repairs & modifications to electrical, electromechanical and mechanical systems.
• Work across business functions supporting other areas of MLS ensuring all projects and taskings are delivered on time, within budget and to the highest quality standard.
• Work in accordance with Health & Safety management systems and policies and undertake risk assessments pertaining to MLS systems at customer sites.
• Understand customer requirements, providing a positive image of MLS whilst promoting its capabilities.
• Work with the Training Team to provide support and guidance of equipment to end-users.
• Generate and submit accurate inspection reports, in agreed formats and timescales.
• Understand and adhere to all MLS processes and procedures.
• Good understanding of engineering principles to interact effectively with Design Engineers.
• Proven commitment to delivering excellence.
• Respond to practical queries using initiative and judgement to provide a customer-oriented service to internal and external stakeholders.
• Travel at short notice to carry out inspections and repairs in Canada, as well as internationally (as assigned), and potentially in military operational areas.
• Other duties as assigned.

Apply if you have most of the following:

• At least 5 years relevant work experience, preferably in technical field work or as a technologist.
• Knowledge of 3 phase electrical installations.
• Competence in electrical systems associated with military Equipment/Systems highly desirable.
• Able to generate and complete relevant documentation including electrical and mechanical survey reports to required standards.
• Able to understand and work to engineering drawings and associated design data.
• Ability to work alone at customer locations or as part as a team within the production environment with the ability to interact effectively within both groups.
• Effective problem solving and troubleshooting skills.
• Excellent time management and administrative skills.
• Good understanding of engineering and engineering hygiene principles sufficient to be able to interface effectively with Design Engineers.
• Desirably able to set up & operate generators including Field Electrical Power Supplies (FEPS).
• Be qualified to carry out inspections.
• Proven commitment to delivering excellence.
• Valid driver’s license.
• Must be able to travel domestically and internationally; willingness to work in operational areas if necessary.
• Must be eligible to meet the requirements of export control regulations and security regulations, including the Canadian Controlled Goods Program and Canadian government security requirements.

Additional Information

This job posting is for an existing vacancy.

The salary range for this position is $100,000 to $115,000 commensurate on qualifications and work experience.

DISCLOSURES

We recognize the benefits of AI and use it to support activities such as creating job descriptions and reviewing information. However, we do not use AI to assess candidates, make hiring decisions, or conduct interviews, these are always carried out by people.

While candidates may use AI to support CV writing, we encourage applications to reflect your own experience and voice, and not be fully AI generated. We also ask that AI is not used during interviews, as we want to get to know you as an individual.

We are committed to a fair, transparent, and human recruitment process.

Equal Opportunity Employment

Marshall Land Systems is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability, or any other characteristic protected by law. For more information please click here for Ontario and here for New Brunswick.