Field Service Operations Manager

Sandvik; Saskatoon; On-site; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Pension plan with matching

Health, dental, life and disability 保险

Career development and training

Competitive compensation package

Job summary

Sandvik is seeking a Field Service Operations Manager in Saskatoon to lead field service technicians and oversee daily operations, training, and safety. The role focuses on service delivery, resource planning, and continuous improvement in a customer-focused environment.

You will manage contracts, maintain logs in CMMS, and drive KPI reporting and performance improvements across Saskatchewan with about 50% travel. Relevant mining equipment knowledge is essential.

Qualifications

• Must have a degree/certificate or diploma in a relevant field or equivalent experience.
• Minimum 5 years of maintenance management or field service operations experience in mining or heavy equipment.
• Strong knowledge of mining equipment systems and safety practices; bilingualism is an asset.

Responsibilities

• Direct and organize daily field service operations (equipment commissioning, service calls, warranty cases).
• Coordinate customer training and technical support.
• Execute contracts in line with scope and commercial terms; ensure proper documentation and invoicing.
• Maintain maintenance logs, work orders, labor entries, parts usage, and service notes in CMMS.
• Build, mentor, and retain a high-performing technical team; drive continuous improvement.
• Report KPIs and develop action plans to improve equipment efficiency and availability; communicate with senior management.

Skills

Leadership

Team management

Coaching

Accountability

Continuous improvement

Stakeholder engagement

Education

Degree, certificate, or diploma in Engineering, Business Management, or a related field, or equivalent experience

Tools

CMMS

Job description

Sandvik Mining is seeking anField Service Operations ManagerLocation: SaskatoonAt Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.Currently, we have an opening for a Field Service Operations Manager. The Field Service Operations Manager leads Field Service Technicians, ensuring operational excellence, safety compliance, customer partnership, continuous improvement, and alignment with strategic growth objectives.Are you an experienced operations leader looking to apply your expertise in service delivery, resource planning, and team development in a customer-focused environment? We want to hear from you!While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!What you will be doingDirect and organize daily field service operations, including equipment commissioning, service calls, and warranty cases.Coordinate customer training and technical support.Execute contracts in accordance with scope, deliverables, and commercial terms.Ensure accurate maintenance logs, work orders, labour entries, parts usage, and service notes in the CMMS.Support timely invoicing by validating documentation, approvals, and charge capture.Build, mentor, and retain a high-performing technical team.Develop competency in bulletin management, warranty handling, and technical troubleshooting.Foster accountability, innovation, and continuous improvement.Maintain communication with customers and internal stakeholders to align priorities and resolve issues.Review maintenance KPIs and develop action plans to improve equipment efficiency and availability.Report KPIs, objectives, risks, mitigations, and achievements to senior management.Identify process optimization opportunities and lead productivity initiatives.Planning tools, test equipment, spare parts, logistics, permits, and access for service work.Maintain systems-level knowledge of hydraulics, mechanics, electricity, automation, pneumatics, and materials.Travel as required to oversee customer operations across Saskatchewan; approximately 50% travel is expected.Other duties as assigned Environmental Health and SafetyWe are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!What you will bring alongStrong leadership, coaching, and team management skills.Proven ability to foster accountability, innovation, and continuous improvement.Conflict resolution and change management skills.In-depth understanding of mining equipment systems and applications.Competency in troubleshooting, bulletin management, and warranty handling.Familiarity with CMMS platforms and digital maintenance tools.Excellent problem-solving, decision-making, organization, and time management skills.Knowledge of safety regulations and best practices in mining and heavy equipment environments.Exceptional communication and stakeholder engagement skills.Qualifications:Degree, certificate, or diploma in Engineering, Business Management, or a related field, or equivalent experience.Preferred experience in Mechanical Cutting Mining SystemsTechnical background in Mechanical Cutting Equipment is considered an asset.Minimum of five (5) years of maintenance management or field service operations experience, preferably in mining or heavy equipment.Valid driver’s licence; bilingualism is an asset.In return for your passion and drive we will offer you…The opportunity to make an impact on our business performance.The opportunity to be part of an ambitious team, in an industry leading business.The opportunity to reach your full potential.Ongoing development and training.An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.Our CultureOur core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.Do you want to learn more?To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/How to ApplyAll qualified persons are encouraged to apply at www.sandvik.com/careers to the Field Service Operations Manager requisition # R0097642 ; While we thank all candidates for their interest, only those considered for an interview will be contacted.We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs, therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact [e-mail] for more information.