Field Service Manager, Power Systems & Warranty Lead

AltaStream Energy Systems; Burnaby; On-site; CAD 90,000 - 130,000; Full time

Job summary

AltaStream Energy Systems in Burnaby, BC, seeks a Service Manager to lead the technical service operations. You will manage General Technicians, plan workloads, coordinate onsite deployment, and oversee warranty and after-sales support to ensure safe, efficient service.

You will collaborate with engineering, production, and sales and travel to client locations to provide hands-on technical support. A post-secondary technical education and strong leadership are required.

Qualifications

• Post-secondary education in mechanical, electrical, industrial, manufacturing, or a related engineering or technical discipline.
• Previous experience in technical service, field service, equipment maintenance, commissioning, or after-sales support.
• Previous leadership, supervisory, or service-management experience is preferred.
• Strong understanding of mechanical and electrical equipment and systems.
• Demonstrated ability to troubleshoot technical problems and coordinate effective solutions.
• Experience administering equipment warranties and managing customer service concerns is an asset.
• Strong planning, scheduling, organization, and documentation skills.
• Professional written and verbal communication skills.
• Proficiency with Microsoft Office and service-management or maintenance-tracking systems.
• Valid driver's licence and the ability to travel as required.

Responsibilities

• Provide day-to-day direction to General Technicians.
• Plan technician workloads and coordinate onsite equipment deployment, installation, commissioning, maintenance, and repair work.
• Oversee after-sales technical support and respond to customer service concerns in a timely and professional manner.
• Coordinate warranty claims, inspections, repairs, replacement parts, and all supporting documentation.
• Manage local field-service activities and ensure service requests are prioritized and completed promptly.
• Collaborate with engineering, production, sales, and other departments to resolve technical and customer-related issues.
• Review service reports, timesheets, expenses, warranty records, and other required documentation for accuracy and completeness.
• Travel to customer locations and provide hands-on technical support.

Skills

Leadership

Problem solving

Customer service

Communication

Planning

Team leadership

Education

Post-secondary education in mechanical/electrical/industrial/manufacturing or related engineering/technical discipline

Tools

Microsoft Office

Service-management systems

Job description

AltaStream Energy Systems in Burnaby, BC, seeks a Service Manager to lead the technical service operations. You will manage General Technicians, plan workloads, coordinate onsite deployment, and oversee warranty and after-sales support to ensure safe, efficient service.

You will collaborate with engineering, production, and sales and travel to client locations to provide hands-on technical support. A post-secondary technical education and strong leadership are required.