Field Mechanic

Crown Equipment; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Tuition reimbursement

Comprehensive benefits

Pension plan

Tool allowance

Provided service van and gas/insurance

Company cellphone

Advancement opportunities

State-of-the-art training facilities

Job summary

Crown Lift Trucks Canada is a premier material handling dealer with eight branches across Ontario and Quebec, seeking a Field Service Technician. You will travel to customer sites to diagnose and repair lift trucks and related equipment, provide cost estimates, and complete service documentation.

Strong communication and safety-mindedness are essential. Requirements include a high school diploma, valid driver’s license, and related training or 1–2 years of experience.

Qualifications

• High school diploma required.
• Valid driver’s license required.
• Industry related training or 1–2 years of prior field service experience preferred.
• Ability to read hydraulic/electrical schematics.
• Familiar with common hand tools and testing equipment.
• Good organizational, customer service and communication skills.

Responsibilities

• Travel to customer sites to troubleshoot, service, and repair Crown and competitor lift trucks and related equipment.
• Discuss recommended repairs with customers and estimate costs; place parts orders and complete paperwork.
• Perform safety and operational tests and pre-delivery inspections as needed.
• Document customer feedback and service details for follow-up.

Skills

Customer service

Communication

Interpersonal skills

Safety awareness

Education

High school diploma

Valid driver's license

Industry related training / 1–2 years experience

Tools

Hand tools

Electrical tools

Torque tools

Testing equipment

Job description

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

Ideally you are an automotive, heavy equipment, truck and coach, or power lift truck technician, or are enrolled in a motive power program. Candidates with similar mechanical experience are also considered for this role. You are a results-orientated self-starter and team player, with strong communication and customer service skills.

Perks and Benefits

• Competitive compensation, no flat rate
• Yearly tool allowance
• Tuition reimbursement for any program or course of your choice
• Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
• Pension plan
• Boot allowance
• A provided service van with gas, insurance, and repair expenses covered
• Company provided cellphone
• Opportunities for advancement and ongoing professional development
• State-of-the-art training facilities

The Role

Reporting to the Field Service Manager, Field Service Technicians are responsible for driving to customer locations and troubleshooting, servicing, and repairing both Crown and competitors' lift trucks and other equipment.

• Discuss with customer and review recommended repairs. Estimate or quote repair costs. Place parts orders and complete necessary paperwork
• Perform safety and operational tests
• Perform pre-delivery inspections, lay down trucks, and install trucks as needed
• Communicate customer satisfaction information and leads to the appropriate personnel
• Complete all training as required
• Perform other duties as assigned

Physical Requirements

• Able to safely operate lift trucks and vehicles/service vans
• Able to sit, stand, walk, bend/stoop/twist, squat, reach below knee level, grip/grasp, work with arm outstretched, and work above chest level
• Able to lift/carry/push/pull up to 50 lbs.
• Able to occasionally lift/carry/push/pull up to 100 lbs, reach above shoulder level, climb stairs, climb ladders, torque, use vibratory tools, and pinch grip

Education and Qualifications

• High school diploma
• Valid driver's license
• Industry related training and/or one to two years of prior experience (preferred)
• Able to read and understand hydraulic and electrical schematics
• Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder, and various types of testing equipment
• Able to read and understand service manuals and microfiche, plan and follow-through
• Good organizational, customer service, communication and interpersonal skills required

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.

At Crown Lift Trucks, we believe in fairness and transparency. While most of our hiring decisions are made by people, we may use technology, including AI-based tools, to assist with parts of the process such as screening or assessments. If this happens, it is always supported by human review.

We welcome applicants with diverse backgrounds and do not require Canadian work experience for this role.

This job posting is for an existing vacancy (not for a future candidate pool).

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

#HP