Field Service / Maintenance Support Specialist

Roche Diagnóstica Brasil; Nova Scotia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A Roche Diagnóstica Brasil está procurando um especialista em suporte de campo para fornecer serviços e suporte crucial na manutenção e instalação de equipamentos médicos em Nova Scotia. O candidato ideal será um solucionador de problemas apaixonado e centrado no cliente, capaz de atuar sob pressão, trabalhando em um ambiente colaborativo focado na melhoria contínua e no impacto na assistência ao paciente.

Qualifications

• Capacidade de interagir e construir relacionamentos em todos os níveis.
• Conhecimento mínimo em sistemas de TI e infraestrutura de rede.
• Disponibilidade para trabalhar em Standby e flexibilidade para viajar.

Responsibilities

• Prestar serviço e suporte aos clientes atribuídos.
• Realizar manutenções preventivas nos instrumentos e sistemas designados.
• Executar instalações de instrumentação Roche e soluções integradas.

Skills

Comunicação verbal e escrita

Resolução de problemas

Orientação para o cliente

Education

Diploma de estudos colegiais em tecnologia eletrônica

Especialização em Engenharia Biomédica

Bacharelado ou mestrado preferido

Tools

Windows

Pacote Office (Word, Excel, PowerPoint)

Job description

Field Service/Maintenance Support Specialist

Field Service/Maintenance Support Specialist

4 weeks ago Be among the first 25 applicants

Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.

A posição

Location: Halifax, NS

At Roche, we are passionate about transforming patients’ lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

As part of a collaborative team, you play a critical role in front line support for our customers. By performing installations, maintaining and repairing our customers’ instrumentation on site, the work you perform has a direct impact on patient care and has the ability to change and save lives. You will be a master problem solver, out-of-the box thinker who acts as a calming source under stressful situations. Your passion for continuous improvement and customer-centric approach will help us to become the partner of choice in our industry. The pairing of your strong technical ability, relentless problem solving and exceptional relationship building and communication will help provide a stellar customer experience.

The Opportunity

• Provide service and support for the assigned customers
• Assist Roche Care Centre Technical Support Specialists, Lab Integration, (Senior Lab Advisors and Technical Senior Advisors), Field Application Specialists (FAS) as well as account managers in order to provide solutions and improve the support of Roche Diagnostics Canada customers;
• Participate in service, sales and customer meetings
• Back-up other Support Representatives
• Perform preventative maintenance for the assigned instruments and systems
• Complete technical service bulletins on assigned instruments and systems, as per Roche Diagnostics Canada guidelines and timelines
• Perform site inspections and complete all required documentation
• Provide recommendations in preparing adequate environment for Roche instruments installations
• Install Roche instrumentation and integrated solutions
  
  

Who You Are

• Highly customer centric with excellent verbal and written communication, having a demonstrated ability to interact and build relationships at all levels
• Diploma of collegial studies in electronic technology or community college Specialty in Biomedical Engineering
• Knowledge of Windows and common Office programs (word, excel, PowerPoint)
• Must be available to work on Standby and be flexible to travel within North America and Europe
• Minimum knowledge of IT systems & Network infrastructure
  
  

Preferred

• 2-3 years of service experience in diagnostics instrumentation troubleshooting (a Plus)
• Bachelor or master degree preferred
  
  

Relocation benefits are not available for this position.

Quem nós somos

Um futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.

Vamos construir juntos um futuro mais saudável.

A Roche é um empregador que pratica políticas de igualdade de oportunidades.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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