Application Support Specialist

Canadian Cancer Society; Halifax; Hybrid; CAD 56,000 - 84,000; Full time

Job summary

Join the Canadian Cancer Society as an Application Support Specialist, where you'll provide technical support for various business applications, primarily focusing on Salesforce. In this hybrid role, you will ensure optimal application performance, conduct quality assurance, and support users through training and documentation, all while contributing to a mission-driven organization dedicated to cancer care.

Qualifications

• Experience in supporting Salesforce applications.
• Proficiency in SQL for data analysis.
• Experience in quality assurance (QA) processes.

Responsibilities

• Support maintenance and development of Salesforce platform.
• Conduct quality assurance, identifying bugs and ensuring fixes meet standards.
• Create and maintain technical documentation and support procedures.

Skills

Problem Solving

Customer Service

Technical Support

Analytical Skills

Education

Bachelor’s degree in information technology or related field

Tools

Salesforce

SQL

Postman

Jira

Job description

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Canadian Cancer Society provided pay range

This range is provided by Canadian Cancer Society. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$56,000.00/yr - CA$84,000.00/yr

Job Title: Application Support Specialist

Location: Any CCS Office (Toronto, Vancouver, Montréal, Victoria, Ottawa, Calgary, Halifax, St John's, Kelowna, Prince George, Hamilton, or Québec City). Detailed office location information can be found by visiting this link: (https://cancer.ca/en/contact-us)

Work Model: Hybrid Work Model | Contract Full-time

Salary Band: 5 (56,000$- $84,000CAD)

(This is a 1 year contract role, Full-Time)

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

Help us make a difference.

COME AS YOU ARE

At CCS, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of the BIPOC, and 2SLGBTQI+ communities, people living with disabilities, veterans, and anyone who may contribute to the further diversification of the Canadian Cancer Society. Together we unite and inspire all Canadians to change the future of cancer.

Job Overview

Are you interested in making an impact on the lives of Canadians living with Cancer? Do you have experience supporting enterprise financial systems? Do you value working with a collaborative team? Enjoy flexibility in where you perform your work?

Help us make a difference in developing and enhancing the solutions that support our finance team.

Reporting to the Senior Manager, Technical Solutions, the Application Support Specialist provides high-level technical support for a range of business applications. This position focuses on ensuring optimal application performance, facilitating smooth integrations, conducting quality assurance (QA), and supporting users with Salesforce, SQL-based systems, and other related software.

What You’ll Be Doing

Support the maintenance and development of the Salesforce platform and other 3 rd party software applications

• Actively contributes to projects and assists in developing new solutions and optimizing processes.
• QualityAssurance: Collaborate with development teams to conduct testing, identify bugs, and ensure that fixes and new features meet quality standards.
• Documentation: Create and maintain technical documentation, including support procedures, FAQs, and knowledge base articles.
• Trainingand User Support: Provide training sessions and resources to end users to enhance their understanding and proficiency in using applications.
• Assist in identifying, evaluating, and recommending potential software applications, tools, or hardware solutions.
• Monitoringand Alerts: Monitor application performance and system alerts to proactively address potential issues.
• Follow best practices with regards to system maintenance, configuration, development, quality assurance, data integrity and issue root cause analysis
• Provides technical support to resolve issues with Salesforce, application integrations and related tools or plug-ins.Liaise and coordinate with DAS teams, relevant technology team staff, stakeholders and vendors as necessary to resolve issues and maintain the platform and applications.
• Supports projects as a SME and technical resource.
• Support other Salesforce roles, including administrators, analysts and data specialists, as required.
• Uses Ticketing System to contribute to a knowledgebase for issue resolution; create and maintain design and process documentation for developed processes.
• Contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.
  
  

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
• Demonstrated experience in supporting and administering Salesforce applications.
• Proficiency in SQL for data analysis and query building.
• Experience in quality assurance (QA) processes, including test planning and execution.
• Familiarity with integration of tools and middleware technologies.
• Strong analytical skills with a solution-oriented mindset.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with API testing tools such as Postman.
• Knowledge of service management practices (e.g., ITIL framework).
• Familiarity with ticketing systems like Jira or Azure DevOps.
• Good interpersonal and communication skills with a strong focus on customer service
• Bilingual (English and French) would be considered an asset due to nationwide scope of the organization
  
  

What You Can Expect From Us

CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families and communities. We are committed to building and nurturing an inclusive community for our employees by highlighting their unique experiences. We value diverse skills and strongly encourage applications from all qualified candidates. CCS is committed to fostering a culture that is inspiring, supportive and exemplifies our core values:

COURAGEOUS UNITED CARING RIGOROUS

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

How To Apply

Qualified candidates are invited to submit their resume, cover letter and salary expectations by April 08th, 2025.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

Other Information

CCS is committed to employment equity and encourages applications from all qualified candidates. In accordance with thelocal provincialAccessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting [e-mail] . For more information about our privacy practices, visit cancer.ca/privacy.

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