Field Service Engineer - Montreal

ARxIUM INC; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join ARxIUM INC as a Field Engineer, where you will deliver excellent customer service while installing, maintaining, and repairing next-generation pharmacy automation systems. With a flexible work schedule and competitive benefits, this role is perfect for a technically skilled individual located in Montreal who speaks French fluently.

Benefits

Medical, dental, and vision benefits

Company-paid life/ADD insurance

RRSP/DPSP

Flexible work schedule

Generous paid time off

Employee referral program

Qualifications

• 3-5 years experience programming Allen-Bradley PLCs.
• 7+ years of experience in field service with customer interaction.
• Conveyor and automation experience.

Responsibilities

• Perform installation, maintenance, and repair on ARxIUM systems.
• Handle emergency break-fix service calls.
• Complete all paperwork accurately and in a timely manner.

Skills

Communication

Troubleshooting

Field Service

Education

Technical Diploma or Degree

Job description

Are you ready to be a part of changing the game for pharmacy automation with next-generation solutions? Come join us!

Who We Are:

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here, you have the opportunity to work with the best experts in the pharmacy health systems sector, paving the way with innovative automation hardware and software technologies.

ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe, and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.

ARxIUM is proud to offer the successful candidate:

• Medical, dental, and vision benefits or Health Spending Account
• Company-paid life/ADD insurance
• RRSP/DPSP
• Flexible work schedule and generous paid time off
• Employee referral program
• Competitive salary

About The Role:

The Field Engineer (FSE) provides the front line interface of ARxIUM systems to the customer. The FSE, under minimal supervision and with broad scope of responsibility, performs field service activities involving the installation, maintenance, repair, and modification of ARxIUM systems at a customer facility. The FSE must have excellent, customer-centered communication skills.

Applicants must reside in Montreal and speak French fluently

Who We're Looking For:

• Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical.
• 3 - 5 years experience programming Allen-Bradley PLCs.
• Conveyor and Automation experience.
• Engineering and Electrical experience.
• 7+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro-mechanical systems.
• 7+ years of experience working in a service capacity with direct customer interaction.

What You'll Be doing:

• Perform software and hardware preventive and corrective maintenance.
• Perform software and hardware emergency break-fix service calls.
• Refine and validate PLC Coding.
• Work with the facility to schedule appropriate downtime for preventive and corrective maintenance.
• Responsible for timely and accurate completion of all paperwork and reports, including ticket updates and closures, expenses, timesheets, and other administrative requirements.
• Follow up on open issues, tickets, and escalations.
• Working outside normal business hours may be required to service products.
• Perform other duties as required.

Take a look at your potential career with ARxIUM and apply today.

We would love to meet you!