Field Service Engineer, Genomics & NGS Systems

Complete Genomics; Toronto; On-site; CAD 80,000 - 125,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, Dental, and Vision Coverage

Long‑term Disability Insurance

Annual performance-based bonus

Job summary

A leading genomic services provider is seeking a Field Service Engineer in Toronto to deliver onsite and remote support for next-generation sequencing instruments. Responsibilities include troubleshooting and repairing equipment, while ensuring exceptional customer relationships. Ideal candidates have a degree in engineering or science, with a passion for biotechnology. The role offers competitive salary ranging from CAD $80,000 to $125,000, including an annual bonus and comprehensive benefits.

Qualifications

• Passion for genomics and biotechnology.
• Strong interpersonal and problem-solving skills.
• Excellent communication abilities.

Responsibilities

• Troubleshoot and repair NGS instruments.
• Install instruments at customer sites.
• Document service activities in CRM.

Skills

Technical expertise in life science equipment

Strong hands‑on skills in optical systems

Troubleshooting complex workflows

CRM proficiency

Microsoft Office proficiency

Education

Bachelor’s degree in engineering/science with 3+ years of experience

Technical diploma in Biomedical or Electronics Engineering Technology with 5+ years of experience

Job description

A leading genomic services provider is seeking a Field Service Engineer in Toronto to deliver onsite and remote support for next-generation sequencing instruments. Responsibilities include troubleshooting and repairing equipment, while ensuring exceptional customer relationships. Ideal candidates have a degree in engineering or science, with a passion for biotechnology. The role offers competitive salary ranging from CAD $80,000 to $125,000, including an annual bonus and comprehensive benefits.