Field Service Engineer — 3D X-Ray Security Systems

VITA; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading technology company is seeking a Field Service Engineer in Toronto. This role focuses on troubleshooting and maintaining advanced 3D X-ray security systems, ensuring customer satisfaction through exceptional service. The ideal candidate will have over 2 years of experience in technical support, strong problem-solving abilities, and the skills to communicate effectively with clients. Frequent travel will be required for this position.

Qualifications

• 2+ years of experience in field service engineering or technical support.
• Strong troubleshooting skills to diagnose technical issues.
• Excellent verbal and written communication focused on customer engagement.

Responsibilities

• Troubleshoot and repair complex systems in the field.
• Conduct preventive maintenance and inspections.
• Collaborate with teams to resolve technical issues.
• Document service activities and prepare reports.
• Train customers on equipment use and maintenance.
• Act as a liaison for feedback on product improvements.

Skills

Troubleshooting

Customer engagement

Analytical skills

Attention to detail

Tools

Diagnostic tools

Job description

A leading technology company is seeking a Field Service Engineer in Toronto. This role focuses on troubleshooting and maintaining advanced 3D X-ray security systems, ensuring customer satisfaction through exceptional service. The ideal candidate will have over 2 years of experience in technical support, strong problem-solving abilities, and the skills to communicate effectively with clients. Frequent travel will be required for this position.