Field Service Technician 4

Rapiscan Systems, Inc.; Montreal (administrative region); Hybrid; CAD 85,962,000 - 94,558,000; Full time

Job summary

Rapiscan Systems, Inc. is seeking a Field Service Technician 4 based in Montreal, Canada, to ensure optimal performance of mobile x-ray units at customer sites. You will troubleshoot complex issues, install and repair equipment, and provide training and support to other field teams.

The role requires 5+ years of related field experience, strong customer service skills, and fluent English and French. You will collaborate with Sales and Marketing and contribute to uptime and service revenue goals.

Qualifications

• Associate's degree or higher in Electronics or related field.
• 5+ years' experience in related field preferred.
• Ability to interpret technical drawings, blueprints and schematics.
• Bilingual proficiency in English and French (Mandatory).

Responsibilities

• Maintenance, repair, installation and diagnosis of mobile x-ray units at customer sites.
• Provides problem resolution and troubleshooting to customers.
• Installs equipment at customer's location and performs repairs as required.
• Acts as liaison between customer and company; provides feedback on quality and satisfaction.
• Completes service reports, radiation surveys, parts requisitions and expense reports accurately.

Skills

Troubleshooting

Customer service

Bilingual English/French

Technical communication

Reading schematics

Education

Associate's degree or higher in Electronics or related field

Job description

Overview

We are currently seeking a Field Service Technician 4 to be part of our fast paced and quality focused team. **The candidate for this position will need to be based out of Montreal, Canada.**

A Field Service Technician 4 (FST 4) with Rapiscan has the primary responsibility of ensuring the users of Rapiscan's equipment are satisfied with its performance. This position will require enhanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. This position will also be relied upon to assist FST I, FST II & FST III's with troubleshooting and diagnostic skills, as well as making recommendations to management with regard to system performance, enhancements and general health and safety.

This position has additional reporting requirements of system status, to include Uptime Availability, Mean Time to Repair as well as review of Logistics plans in regards to forward stocked parts for correct min/max stocking levels based on parts used history reports to meet contracted Service Level Agreement requirements. It is expected that 70% to 80% of the time will be spent providing field repair and maintenance while the other 20% to 30% will be spent supporting the other FSTs, working with clients and the Billerica/Stoke offices to enhance equipment availability, service revenues, reporting, and supporting Sales and Marketing activities.

This position requires an individual who is able to resolve complex client issues through technical expertise and superior client handling skills. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, in addition to Sales Support. An FST 4 will be expected to train and assist other FST I's. FST II's & FST III's, plus provide corrective action recommendations to Technical Support, Manufacturing and Engineering. Other duties as required or directed.

Position is based out of Montreal, Canada.

Responsibilities

• Maintenance, repair, installation and diagnosis of mobile x-ray units to component level at various customer sites.
• Provides problem resolution and troubleshooting to customers.
• Installs equipment at customer's location. Repairs equipment as required.
• Acts as liaison between customer and company providing feedback regarding quality and customer satisfaction.
• Determines best method to resolve problems ensuring customer satisfaction.
• Provides customers with knowledge and training of proper usage of equipment. Must be able to complete paperwork such as service reports, radiation surveys, parts requisitions, expense reports, etc. on time and error-free.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.

Qualifications

• Associate's degree or above in Electronics or another technical related field highly desired.
• 5+ years' experience in related field preferred.
• Ability to interpret technical drawings, blueprints and schematics. Solid customer service skills needed.
• Ability to communicate clearly in (written and spoken) in English and French (Mandatory).
• Knowledge of X-ray imaging security systems aplus.
• Ability to lift/push up to 50 lbs. on a frequent basis.
• Ability to lift/push 50 or more lbs. with assistance on an occasional basis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is regularly exposed to very low levels of radiation which are far below permissible exposure limits established by the Federal government (Nuclear Regulatory Commission (NRC) or Occupational Safety & Health Administration (OSHA).

Bilingual proficiency in French and English is required. The successful candidate must be able to communicate effectively in both languages, verbally and in writing.

Pay may range from $30.00 to $33.00 per hour