Field Service Engineer

ABB Ventures; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

ABB is seeking a skilled customer service engineer for the pulp and paper industry. Responsibilities include maintenance and installation of quality control equipment both on-site and remotely. The ideal candidate is bilingual, has significant experience, and possesses strong mechanical skills, contributing to superior customer service.

Benefits

Retirement Plan

Healthcare Plan

Accident Insurance

Wellbeing Program

Qualifications

• More than 5 years of experience in customer service.
• Bilingual in English and French.
• Strong knowledge of pulp and paper quality control equipment.

Responsibilities

• Provide maintenance and repair for quality control equipment in the pulp and paper industry.
• Conduct preventive maintenance and installation at customer sites.
• Identify and develop business opportunities in collaboration across ABB.

Skills

Customer Service

Mechanical Skills

Communication

Education

Engineer or Diploma in Electronics or Instrumentation

Tools

Windows

Office Suite

Job description

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade 14.

This position reports to Operations Manager & HPR.

Your role and responsibilities

• Provide exceptional and professional service, remotely or on site, for the maintenance of the proper functioning of quality control equipment for the pulp and paper industry in key categories.
• Work performed at the Campus: Inspection of new equipment, demonstrators, and repairs.
• Work performed at the customer's site: Preventive maintenance, repair, installation, and training.
• Telephone support for customers.
• Exceed customer expectations by understanding and anticipating current and potential needs.
• Identify and develop business and commercial opportunities, based on customer knowledge and collaboration across ABB.

Qualifications For The Role

• Engineer or Diploma in electronics or instrumentation.
• Bilingual in both English and French. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• More than 5 years’ experience in customer service.
• Strong knowledge and practical experience in servicing, maintenance, commissioning and repair of pulp and paper quality control equipment.
• Excellent mechanical skills.
• Good knowledge of the Windows environment and the Office suite.
• Valid driver's license and passport are required.
• Availability for travel to customer sites.
• Collaborative, solution-oriented attitude and strong communication skills.

Benefits

• Retirement plan
• Healthcare plan
• Accident insurance
• Wellbeing program

More about us

• Referral bonus premium $1,500.00. Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage.
• We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. We are also committed to ensuring that all policies and practices respect the Employment Equity Program, aiming for a workforce truly representative of women, aboriginal people, visible minorities, and persons with disabilities. ABB will provide reasonable accommodation to applicants with disabilities and encourages self-identification in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members flexibility for military training and activities, maintaining job security, seniority, pay, benefits, and privileges, including up to 15 paid days per year for training and extended leave for operations both in Canada and abroad.