Field Service Engineer

Motion Metrics; Fort McMurray, Calgary, Edmonton; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Motion Metrics is seeking a Field Service Engineer to support our technology in the Canadian Oil Sands. This role involves providing technical support, maintaining customer relationships, and ensuring safety standards are met. Candidates should have a degree in engineering and relevant field experience, particularly in the mining industry.

Qualifications

• 3+ years of experience in a field support role in industrial environments.
• Mining/aggregates industry experience preferred.

Responsibilities

• Provide technical support and maintenance at mining sites.
• Build and maintain client relationships and prepare status reports.
• Perform root cause failure analysis and improve system reliability.

Skills

Technical Support

Customer Service

Problem Solving

Communication

Education

Bachelors degree or Technical College Diploma in Engineering Technology, IT, or Software Engineering

Job description

Purpose of Role: The Field Service Engineer will support our Motion Metrics technology and will work with customers to provide proactive support, perform preventative maintenance, and solve field problems. This role will primarily support Motion Metrics customers in the Canadian Oil Sands, however, will also be expected to support customer installs and support initiatives across North America.

Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to g row your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to b e y ou rself and b elong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Technical Support: Provide technical support internal teams and customers in the field as needed, including hands-on system installation, support, commissioning, and maintenance at mining sites. Remotely connect to client servers at mine sites to obtain performance data for system evaluation.
• Customer Service: Build and maintain client relationships, ensuring the field activities are prioritized and executed, supporting the customer when required. Prepare periodic status reports for customers, inform the field maintenance team of upcoming tasks, and seek customer feedback to improve systems or services.
• Communication: Maintain regular and effective communication with the Global Support Team regarding technical issues to resolve customer needs adequately. Create and perform on-site training sessions with customers to help engrain the system into their operation which would be across multiple functions.
• Pro-active Problem Solving: Use technical knowledge to perform root cause failure analysis and look for ways to improve system reliability continually. Running reports on a regular cadence and before site visits for effective visits.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• Bachelors degree or Technical College Diploma in Engineering Technology, IT, or Software Engineering
• 3+ years of experience in a field support role in industrial environments
• Mining/aggregates industry experience preferred

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.