Field Service Calibration Technician, Advanced Level

Keysight Technologies SAles Spain SL.; Ottawa; On-site; CAD 79,000 - 134,000; Full time

Job summary

Join a forward-thinking company at the forefront of technology innovation, where you'll play a pivotal role in delivering high-quality support for electronic test equipment. This exciting position involves hands-on calibration, troubleshooting, and maintenance of advanced instruments, ensuring customer satisfaction through effective communication and technical expertise. With a culture that values diversity, equity, and inclusion, you'll thrive in a dynamic environment that encourages continuous learning and professional growth. If you're ready to embrace challenges and make a significant impact in the world of technology, this opportunity is perfect for you.

Qualifications

• 15+ years' experience in Field Customer Support of Test and Measurement instruments.
• Strong verbal and written communication skills in English.

Responsibilities

• Perform calibration, maintenance, and repair of electronic test equipment.
• Establish communication with customers to meet expectations.

Skills

RF/Microwave Fundamental Knowledge

Field Customer Support

Communication Skills

Technical Knowledge Expansion

Computer Troubleshooting

Education

A.E.C / D.E.C. in Electronics

Tools

MS Office

Job description

Overview

Keysightis on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreabout what we do.

Our powerful,award-winningculture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.Diversity, equity & inclusionare integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Chosen candidate under moderate supervision, will:

• Work on service assignments with clearly defined objectives.
• Perform manual and automated calibration, adjustments, preventative maintenance, troubleshooting and repair of Keysight and other OEM Test & Measurement electronic test equipment at our Keysight service center and / or on-site directly atour customer's sites. ( ex: Oscilloscope, Spectrum Analyzer, Network Analyzer, DMM, RF Signal generator, EMI receiver, Antennas, light wave/optical instruments, etc )
• Assist in maintaining the laboratory's accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training. Assist in maintaining our pool of production computers ( Operating system & HW/Software installation )
• Establish and maintain close communication with customers in English to ensure we capture and meet customer expectation
• Require ability and desire to learn system/application software
• Require to be flexible to work overtime
• Require to be flexible to occasionally work week-ends and/or different shift
• Require to be flexible to travel approx... 30% to 50% of the time

Qualifications

This key role requires the following skills:

• A.E.C / D.E.C. in Electronics (Telecommunication) or equivalent years of experience.
• 15+ years' Experience in Field Customer Support of Test and Measurement instruments is an asset
• Must have good RF/ Microwave fundamental knowledge
• Must have strong verbal and written communication skills to interface with customers and peers. (good English is mandatory)
• Demonstrated initiative and drive to expand technical knowledge
• Must be capable to work in a changing priorities environment to meet strict performance metrics
• Ability to produce detailed assessment reports and summaries using MS Office products
• Must have computer troubleshooting skills & Windows operating system advanced background
• Must have Valid driver's license and good driving record

Pay Range:

CAD $79,940.00 - CAD $133,230.00 Year

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.