Service Technician, Ottawa

Securitas Technology Canada; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

Securitas Technology Canada is seeking a dedicated Service Technician in Ottawa. This role involves repairing and servicing a range of security systems, ensuring excellent customer service while adhering to company standards. Ideal candidates will possess specific training certifications and relevant experience in the electronic security field.

Benefits

Full Benefits as of Day 1

Retirement Plans as of Day 1

Paid vacation and holidays

Educational Assistance

Company Training Program

Exceptional growth opportunities

Qualifications

• 3+ years as a field service or installation technician.
• Experience in repairing electronic security systems.

Responsibilities

• Carry out repairs to faulty security systems.
• Manage repair inventories.
• Produce reports on service calls.

Skills

Customer Service

Technical Troubleshooting

Education

Valid training certificate in Lenel, AMAG, Avigilon, Milestone, Genetec, C-Cure, Alarm.com

Job description

Join to apply for the Service Technician, Ottawa role at Securitas Technology Canada.

Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the globe.

Securitas Technology Canada offers a comprehensive portfolio of video, access, intrusion, fire, and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving numerous long-term clients with solutions and services that protect their people, customers, and assets.

Responsibilities:

• Carry out repairs to faulty security systems.
• Follow up on service calls in order of priority according to importance.
• Carry out repairs to defective systems assigned to you according to company norms and standards.
• Ensure that the correct recommendations for use are passed on to customers.
• Ensure follow-up of customer service according to company policies and procedures.
• Transmit usage recommendations to customers.
• Provide the best service to the customer in compliance with company policies and procedures.
• Produce reports on service calls made.
• Manage repair inventories.

Minimum Requirements:

• Valid training certificate in one or more of the following products: Lenel, AMAG, Avigilon, Milestone, Genetec, C-Cure, Alarm.com.
• At least 3 years of recent experience working as a field service or installation technician at an electronic security company.

Benefits:

• Full Benefits as of Day 1.
• Retirement Plans as of Day 1.
• Paid vacation and holidays.
• Educational Assistance.
• Company Training Program.
• Exceptional growth opportunities.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Security and Investigations

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