Field Sales & Parts Advisor

Brandt Group of Companies; Mississauga; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Continuous learning

Advancement opportunities

Comprehensive benefits coverage

Employer retirement savings programs

Job summary

Brandt Tractor Ltd in Mississauga is seeking a Customer Support Advisor to promote parts and services and provide after-sales support to customers, with a focus on growing the client base and maintaining strong relationships.

The role involves daily customer visits, regional travel as needed, and collaboration with management on marketing strategies, while delivering timely quotes and service updates.

Qualifications

• Previous sales experience within the industry.
• Possess a valid Driver’s license and have a clean Driver’s Abstract.
• Willingness to travel within assigned territory and work flexible hours.
• Ability to build and maintain strong customer relationships.
• Strong computer skills.
• Journey person ticket in Parts or heavy equipment is an asset.

Responsibilities

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.
• Collaborate with management to develop and apply marketing strategies that expand the customer base.
• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively.
• Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity.
• Utilize call logging tools as directed.
• Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible.
• Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
• Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness.
• Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
• Participate in all required training.
• Maintain cleanliness and perform scheduled maintenance of the Company vehicle.
• Other duties as assigned.

Skills

Sales experience

Driver's license

Customer relationships

Time management

Computer skills

Job description

Brandt Tractor Ltd in Mississauga is seeking a Customer Support Advisor to promote parts and services and provide after-sales support to customers, with a focus on growing the client base and maintaining strong relationships.

The role involves daily customer visits, regional travel as needed, and collaboration with management on marketing strategies, while delivering timely quotes and service updates.