Field Parts & Service Sales Advisor

Brandt Group of Companies; Northwestern Ontario; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

On-the-job training

Advancement opportunities

Benefits package

RRSP matching

Job summary

Brandt Tractor Ltd in Thunder Bay is seeking a Customer Support Advisor to promote parts and services and provide after-sales support to new and existing customers.

You will build relationships, handle inquiries, coordinate with the Parts and Service teams, and drive account growth through proactive outreach and timely follow-ups.

This role requires sales experience, a valid driver's license, strong computer skills, and the ability to travel within the territory.

Qualifications

• Previous sales experience within the industry.
• Possess a valid Driver’s license and have a clean Driver’s Abstract.
• Ability to travel within assigned territory and work flexible hours.
• Strong time management skills with the ability to meet tight deadlines.
• Strong computer skills.

Responsibilities

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
• Collaborate with management to develop and apply marketing strategies that expand the customer base.
• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively.

Job description

Brandt Tractor Ltd in Thunder Bay is seeking a Customer Support Advisor to promote parts and services and provide after-sales support to new and existing customers.

You will build relationships, handle inquiries, coordinate with the Parts and Service teams, and drive account growth through proactive outreach and timely follow-ups.

This role requires sales experience, a valid driver's license, strong computer skills, and the ability to travel within the territory.