Field Parts Sales & Customer Support Advisor

Brandt Group of Companies; Saint-Augustin-de-Desmaures; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Education opportunities

Advancement opportunities

Benefits package

RRSP matching

Job summary

Brandt Tractor Ltd is actively seeking a Customer Support Advisor for our St-Augustin Construction and Forestry location. The CSA will promote and sell parts and services while delivering after-sales support to new and existing customers.

Role requires building relationships, visiting customers, and collaborating with management on marketing strategies to expand the customer base. A valid driver’s license and willingness to travel are required.

Qualifications

• Previous sales experience within the industry.
• Possess a valid Driver’s license and have a clean driving record.
• Ability to travel within assigned territory and work flexible hours.
• Positive and professional demeanor towards internal and external challenges.
• Ability to build and maintain strong customer relationships.
• Ability to work unsupervised and as part of a team.
• Strong time management skills with the ability to meet tight deadlines.
• Strong computer skills.
• Journeyman ticket in Parts or heavy equipment is considered an asset.

Responsibilities

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.
• Collaborate with management to develop and apply marketing strategies that expand the customer base.
• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively.
• Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity.
• Utilize call logging tools as directed.
• Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible.
• Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
• Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness.
• Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
• Participate in all required training.
• Maintain cleanliness and perform scheduled maintenance of the Company vehicle.
• Other duties as assigned.

Skills

Sales experience

Driver's license

Travel flexibility

Customer relationship

Team player

Time management

Computer skills

Journeyman ticket

Job description

Brandt Tractor Ltd is actively seeking a Customer Support Advisor for our St-Augustin Construction and Forestry location. The CSA will promote and sell parts and services while delivering after-sales support to new and existing customers.

Role requires building relationships, visiting customers, and collaborating with management on marketing strategies to expand the customer base. A valid driver’s license and willingness to travel are required.