Parts & Services Sales Advisor

Brandt Group of Companies; Ayr; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Continuous learning

Advancement opportunities

Comprehensive benefits

Retirement savings

Job summary

Brandt Tractor Ltd in Ayr, Ontario is seeking a Customer Support Advisor to promote and sell parts and services while delivering after-sales support to new and existing customers.

You will build relationships, conduct client visits, and coordinate with the Parts Manager to ensure pricing, quotes, and service delivery meet customer needs. Travel within the territory and a valid driver's license are required.

Qualifications

• Previous sales experience within the industry.
• Possess a valid Driver’s license and have a clean Driver’s Abstract.
• Ability to travel within assigned territory and work flexible hours.
• Ability to build and maintain strong customer relationships.
• Strong time management skills with the ability to meet tight deadlines.
• Strong computer skills.

Responsibilities

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.
• Collaborate with management to develop and apply marketing strategies that expand the customer base.
• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively.
• Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity.
• Utilize call logging tools as directed.
• Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible.
• Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
• Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness.
• Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
• Participate in all required training.
• Maintain cleanliness and perform scheduled maintenance of the Company vehicle.
• Other duties as assigned.

Skills

Sales experience

Driver's license

Customer relationships

Time management

Job description

Brandt Tractor Ltd in Ayr, Ontario is seeking a Customer Support Advisor to promote and sell parts and services while delivering after-sales support to new and existing customers.

You will build relationships, conduct client visits, and coordinate with the Parts Manager to ensure pricing, quotes, and service delivery meet customer needs. Travel within the territory and a valid driver's license are required.