Field Quality Service Technician

Teknion-Ltd; Toronto; On-site; CAD 52,000 - 65,000; Full time

Job summary

Teknion is seeking a Customer Service Technician to provide prompt, courteous service to Teknion Dealers, Customer Service, Sales Representatives and Plant staff regarding Teknion Seating products.

You will receive and resolve customer complaints, determine corrective actions, and assist in on-site repairs as required, documenting all activities in accordance with warranty guidelines and coordinating with internal teams to ensure timely resolutions.

Qualifications

• College graduate with manufacturing experience.

Responsibilities

• Resolve customer and manufacturing issues through problem solving with internal/external customers.

Skills

Customer service

Communication skills

MS Office

Pivot tables

Data analysis

Teamwork

Multi-tasking

Attention to detail

Education

College Graduate

Tools

BAAN system

Job description

Teknion is seeking a Customer Service Technician to provide prompt, courteous service to Teknion Dealers, Customer Service, Sales Representatives and Plant staff regarding Teknion Seating products.

You will receive and resolve customer complaints, determine corrective actions, and assist in on-site repairs as required, documenting all activities in accordance with warranty guidelines and coordinating with internal teams to ensure timely resolutions.