Field Parts & Service Specialist – Material Handling

Brandt Group of Companies; Mississauga; Sur place; CAD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Compensation based on market rate

Learning and development opportunities

Advancement within a growing company

Comprehensive benefits coverage

Retirement savings programs

Résumé du poste

Brandt Group of Companies in Mississauga is hiring an Outside Parts & Service Representative for our Construction & Forestry location. The role focuses on promoting and selling Material Handling parts and service, with strong after-sales support to customers.

You will build relationships, regularly prospect new accounts, implement territory plans, and visit customers at least monthly while aligning with management on budgeting and marketing initiatives.

Qualifications

• Exemplary customer service skills.
• Knowledge of construction & forestry heavy equipment parts, operations, and industry.
• Positive and professional attitude towards internal and external situations.
• Strong time management skills with the ability to meet tight deadlines.
• Ability to work independently and as part of a team.
• Requires travel within assigned territories with the potential of returning home most nights.
• 2–3 years previous sales experience in a similar role, or in a Parts or Service Department.
• Journeyman ticket/Red Seal in Parts or Service is considered an asset.
• Valid Driver’s License and clean driver’s abstract will be required.

Responsabilités

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction.
• Assist the Parts & Service departments to increase profitability and performance.
• Regularly prospect and cold call new accounts to discuss new promotions and programs.
• Implement yearly territory plan including a customer target list to maximize sales potential.
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month.
• Keep customers current on new products and services.
• Develop prospective customers with a goal of 2 per month.
• Follow-up with customers on unit and machine performance.
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required.
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies.
• Gather competitive product and pricing information and supply to management.
• Participate in all required training and development opportunities.
• Follow up on customer concerns and communicate effectively to the appropriate Management Team.
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle.

Connaissances

Exemplary customer service

Travel willingness

Time management

Independent and team player

Positive and professional attitude

Formation

Journeyman ticket/Red Seal in Parts or Service

Description du poste

Brandt Group of Companies in Mississauga is hiring an Outside Parts & Service Representative for our Construction & Forestry location. The role focuses on promoting and selling Material Handling parts and service, with strong after-sales support to customers.

You will build relationships, regularly prospect new accounts, implement territory plans, and visit customers at least monthly while aligning with management on budgeting and marketing initiatives.