Field Parts & Service Rep – Heavy Equipment (Material Handling)

Brandt Group of Companies; Barrie; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits coverage

Retirement savings programs

Job summary

Brandt Group of Companies in Barrie (Oro-Medonte area) seeks an Outside Parts & Service Representative for our construction and forestry division. You will promote and sell Material Handling parts and services while providing after-sales support to new and existing customers.

The role focuses on building relationships, increasing profitability, and delivering excellent customer service. Candidates should have 2–3 years of sales experience in similar roles, a valid driver’s license, and

Qualifications

• Exemplary customer service skills.
• Knowledge of construction & forestry heavy equipment parts, operations, and industry.
• Demonstrates a positive and professional attitude towards internal and external situations.
• Strong time management skills with the ability to meet tight deadlines.
• Requires travel within assigned territories with the potential of returning home most nights.
• 2 - 3 years previous of sales experience in a similar role, or in a Parts or Service Department.
• Journeyman ticket/Red Seal in Parts or Service is considered an asset.
• Valid Driver’s License and clean driver’s abstract will be required.

Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction.
• Assist the Parts & Service departments to increase profitability and performance.
• Regularly prospect and cold call new accounts to discuss new promotions and programs.
• Implement yearly territory plan including a customer target list to maximize sales potential.
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month.
• Keep customers current on new products and services.
• Develop prospective customers with a goal of 2 per month.
• Follow-up with customers on unit and machine performance.
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required.
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies.
• Gather competitive product and pricing information and supply to management.
• Participate in all required training and development opportunities.
• Follow up on customer concerns and communicate effectively to the appropriate Management Team.
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle.
• Other duties as assigned

Skills

Customer service

Heavy equipment parts knowledge

Time management

Teamwork

Willing to travel

Valid driver’s license

Job description

Brandt Group of Companies in Barrie (Oro-Medonte area) seeks an Outside Parts & Service Representative for our construction and forestry division. You will promote and sell Material Handling parts and services while providing after-sales support to new and existing customers.

The role focuses on building relationships, increasing profitability, and delivering excellent customer service. Candidates should have 2–3 years of sales experience in similar roles, a valid driver’s license, and