Field Operations - Training & Quality Specialist

Colonial Group; Halifax; On-site; CAD 60,000 - 90,000; Full time

Job summary

Eastlink in Halifax, NS is seeking a Field Operation - Training & Quality Specialist to support the development, performance, and quality standards for the field Operations team. You will create and deliver technical training, partner with SMEs, and assist in new product training in the field.

The role requires travel within Eastlink service areas, on-site work five days a week, and strong communication and presentation skills to coach field technicians toward high performance and customer focus.

Qualifications

• Post-secondary education or equivalent experience.
• Experience in adult education is a strong asset.
• Strong written and verbal communication skills.
• Ability to design and deliver training materials and sessions.

Responsibilities

• Design, develop, and maintain technical training materials for field technicians.
• Develop and deliver training programs for new products and equipment.
• Collaborate with SMEs to identify learning needs and align with objectives.
• Analyze quality data to identify knowledge gaps and drive training solutions.
• Facilitate training sessions and provide coaching to field technicians.
• Continuously improve training programs based on feedback and outcomes.
• Perform quality inspections and field audits of installations.
• Investigate and resolve customer escalations related to installation quality.
• Travel within Eastlink service areas to support training and coaching.
• Promote consistent service delivery and operational excellence.

Skills

Communication skills

Presentation skills

MS Office

Independent work

Travel readiness

Education

Electronics background or related field

Tools

Microsoft Office

Job description

Field Operation - Training & Quality Specialist

Eastlink

Designated office:

Young Tower

6080 Young Street

Halifax, NS

This position is:

On-site - working all 5 days per week in the Office

Reporting to the National Manager of Training and Quality, the Training and Quality Specialist will be supporting the development, performance, and quality standardsfor our field Operations team. Working closely with Training & Quality team members, this role is responsible for assisting in both creation and delivery of technical training programs. Additionally, this role will assist in the development and delivery of training courses for new products equipment deployed in the field.

The successful candidate is a self-motivated learner who stays current with evolving technologies and industry trends. Comfortable designing and implementing training and educational initiatives, they are able to work independently on projects of varying scope and complexity. They possess strong written and verbal communication skills and have the ability to effectively train, coach, and mentor field technicians, helping to build a high-performing, consistent, and customer-focused team.

Key Responsibilities:

• Design, develop, and maintain technical training materials, including presentations, job aids, guides, and other learning resources for field technicians.
• Develop and deliver training programs to support new products, technologies, equipment, and operational processes.
• Partner with subject matter experts and operational teams to identify learning needs and ensure training content is accurate, relevant, and aligned with business objectives.
• Analyze quality inspection results, audit findings, and performance trends to identify knowledge gaps and implement targeted learning solutions.
• Facilitate technical training sessions and provide ongoing coaching, mentoring, and performance support to field technicians.
• Evaluate and continuously improve training programs and learning materials based on business needs, learner feedback, and operational outcomes.
• Conduct quality inspections and field audits of installations completed by internal technicians and authorized agents to ensure compliance with company standards.
• Investigate and resolve customer escalations related to installation quality and field operations.
• Travel within Eastlink service areas to support training delivery, quality inspections, audits, and coaching activities.
• Collaborate with Training & Quality team members to promote consistent service delivery, operational excellence, and a high-performing field workforce.

Key Qualifications:

• Post-Secondary education (Electronics background an asset) and/or equivalent experience
• Experience in adult education will be considered a strong asset
• Strong communication abilities
• Excellent presentation skills
• Proficiency in computer applications such as Microsoft Office Suite (Word, PowerPoint, Excel)
• Ability to work independently, with maintaining a high level of accuracy to detail
• Ability to travel, must possess a valid driver's license, company vehicle provided

About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we've grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we're not afraid to take a different approach to make that happen.

Why Work With Us

We could say we're not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we're a tight-knit team all working toward common goals. We're big enough to do meaningful work, but small enough that you can actually make your mark. You won't get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We're always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

We're committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.