FIELD OPERATIONS TECHNICIAN / RGR / LM

SSi Canada; Ottawa; On-site; CAD 50,000 - 80,000; Full time

Job summary

SSi Canada is seeking a self-directed Field Technician to install, maintain, and repair communications equipment across challenging sites in Nunavut and Northern Quebec, based from Kanata. This hands-on, on-the-tower role requires climbing towers, diagnosing faults, and coordinating with Network Operations and Engineering teams to keep the network resilient.

On-call shifts may be required evenings and weekends.

Qualifications

• Ability to work safely at heights and in adverse weather conditions year-round.
• Climb ladders at least 28 ft. high; lift to 70 lbs.
• Electrical, Electronics, or Telecommunications Technology college diploma, or equivalent hands-on experience.

Responsibilities

• Install, maintain, and repair communications equipment across service area, including tower climbs.
• Diagnose and resolve network faults through hands-on troubleshooting to restore service.
• Coordinate with Network Operations and Engineering teams to maintain service levels.
• Carry out preventive maintenance, acceptance testing, and field documentation.
• Follow strict Health & Safety procedures on-site and participate in on-call rotations.

Skills

Height safety

Tower work

RF & network troubleshooting

Electrical/Telecom diploma

Hand tools

Power tools

Problem solving

On-call readiness

Driving license

Team collaboration

Communication

Education

Electrical/Electronics/Telecommunications Tech diploma

Tools

RF test equipment

Climbing safety gear

Hand tools

Power tools

Job description

We’re looking for self-directed, smart and passionate people to help us bring solutions to Canadian communities.

A company you can call home welcomes you to be yourself from the start and gets you contributing in your best way possible. What are you passionate about?

ATTENTION, RIGGERS, CLIMBERS, AND HANDS-ON TROUBLESHOOTERS!

We’re on a critical mission to keep telecom connectivity flowing across Nunavut and Northern Quebec, and we need a skilled field technician who's ready to climb, fix, and problem-solve in some of the toughest conditions in the country.

This is a hands-on, on-the-tower role. You'll travel to sites across our service area to install, maintain, and repair communications equipment. You’ll be climbing towers, troubleshooting faults, and keeping the network resilient no matter the circumstances. You'll be based out of our Kanata office and work closely with our Network Operations and Engineering teams to keep everything running.

YOUR MISSION

• Travel across our service area to install, maintain, and repair communications equipment, including climbing towers to get the job done, rain or shine.
• Diagnose and resolve network faults through hands-on troubleshooting to meet service restoral objectives every time.
• Coordinate with our Network Operations and Engineering teams, and fellow field technicians, to maintain service levels and keep the network consistent across your area.
• Carry out preventive maintenance, acceptance testing, and field documentation to keep our network performing to standard.
• Follow strict Health & Safety procedures on-site, working alongside contractors, tradespeople, and other SSi staff.
• Participate in a 24/7 on-call rotation, providing after-hours support (evenings and weekends)
  as needed to minimize network downtime in emergency situations.

WHAT WE'RE LOOKING FOR

• Ability to work safely at heights and in adverse weather conditions year-round, climb ladders at least 28 ft. high, and lift to 70 lbs.
• Electrical, Electronics, or Telecommunications Technology college diploma, or equivalent hands-on experience, preferred.
• Intermediate rigging experience and intermediate experience working at heights.
• Comfortable at heights and proven on structures — whether that's comms towers, hydro/transmission lines, wind turbines, or anything else that's taught you safety and discipline while working at heights.
• Knowledge of RF and network troubleshooting techniques.
• Proficiency with hand tools, power tools, and safety equipment.
• Ability to work safely at heights and in adverse weather conditions year-round, climb ladders at least 28 ft. high, and lift to 70 lbs.
• Electrical, Electronics, or Telecommunications Technology college diploma, or equivalent hands-on experience, preferred.
• Intermediate rigging experience and intermediate experience working at heights.
• Comfortable at heights and proven on structures — whether that's comms towers, hydro/transmission lines, wind turbines, or anything else that's taught you safety and discipline while working at heights.
• Knowledge of RF and network troubleshooting techniques.
• Proficiency with hand tools, power tools, and safety equipment.
• Ability to distinguish colours.
• A valid G driver's license, a good driving record, and dependable transportation.
• Flexibility to travel off the beaten path as required, and to be reachable by cell phone and available for after-hours or on-call support.
• Excellent problem-solving and troubleshooting skills, strong time, priority, and organizational management, and clear written and verbal communication.
• Trustworthy, methodical, and detailed. Comfortable operating with minimal supervision, and able to manage unexpected tasks and situations with ease.
• A positive, genuine team player. Friendly, personable, and helpful, both in the office and out at the sites.

CONSIDERED AN ASSET

• Working at Heights / Fall Protection certification, tower rigging or climbing certification, or prior experience on communications towers or satellite telecom infrastructure.
• Excellent verbal French language skills is a big asset, though not required.

New to satellite telecom? That's okay. If you're a fast learner with solid troubleshooting instincts, our engineering team has the depth to bring you up to speed

WORK AUTHORIZATION

Applicants must be legally authorized to work in Canada for SSi Canada in this position when employment begins, without SSi Canada first taking immigration action. For this position, SSi Canada will not obtain an LMIA, submit an employer-specific offer of employment, or participate in an employer-supported work-permit, provincial-nomination, or permanent-residency sponsorship.

ACCESSIBLE RECRUITMENT

SSi Canada is committed to an accessible recruitment process. If you require accommodation at any stage, please indicate this in your application.