Field Services Technician

Sasktel; Prince Albert; On-site; CAD 43,000 - 61,000; Full time

Job summary

SaskTel is seeking a Field Services Technician in Prince Albert, SK to install, service, and maintain customer premises equipment and external facilities. You’ll work with customers, coordinate with internal teams, and ensure safe, high‑quality service delivery.

Responsibilities include testing, troubleshooting, and repairing voice, broadband, and data systems while following safety guidelines and achieving operational targets in a dynamic environment.

Qualifications

• Two year technical diploma or equivalent with telecom/electronics focus.
• Experience or training in field service installation and maintenance preferred.
• Strong communication, safety, and customer service mindset.

Responsibilities

• Provide face-to-face customer service for installation, maintenance and repair.
• Coordinate and perform installation of voice, broadband, and data systems at customer sites.
• Ensure safety best practices and proper operation of outside plant facilities.
• Diagnose issues, test equipment, and coordinate with internal teams as needed.
• Prepare documentation and liaise with customers for service delivery and scheduling.

Skills

Excellent communication skills

Independent worker

Problem-solving abilities

Education

Two year Technical Institute Diploma

One year Certificate with 1 year experience

Grade 12 with math courses

Job description

At SaskTel, big ideas come to life. We're a team of curious thinkers, bold innovators, and problem-solvers who make technology work better for people, businesses, and communities across Saskatchewan. Bring your energy, share your ideas, and help us shape what's next.

Field Services Technician

Location: Prince Albert, SK

Number of Positions: 2

Salary: $30.67 to $44.04/hour (determined based on education and experience)

Type of Position: Permanent Full Time

Closing Date: 10/05/2026

Competition Comments: Qualification 2 b) or d) apply

Job Summary

Provides high quality face-to-face customer service through the installation, analysis, coordination, maintenance, testing, repair and removal of customer premise equipment, outside plant facilities, and critical infrastructure equipment. Partners and interacts with internal and external customers to ensure timely service. Maintains a positive and professional demeanor when communicating and delivering the company's products and services to our customers and partners. Performs related duties.

Typical Duties & Responsibilities

(Not All Inclusive or Applicable to All Job Assignments)

• Adheres to safe work practices and procedures to ensure personalhealth and safety and the health and safety of others in accordance with the Occupation Health and Safety Act.
• Coordinates, installs, rearranges, maintains, removes, tests andrepairs voice and broadband equipment, wiring, associated hardware, applications and outside plant facilities for communication, broadband, and television services. Responsible to presurvey residential, rural, and business buildings for the purpose of identifying the type of wiring, materials, and the amount of labour to be required. Provides training to customers as required.
• Installs (including connecting, splicing, grounding and terminating),tests, maintains and removes telephone, coaxial and fibre cables/wiring, terminals and associated equipment in outside plant facilities, access terminals, remote equipment sites such as concentrators, customer premises and central offices for residential and business customers, as well as other SaskTel departments.
• Places, rearranges, splices, maintains, and removes aerial, buried,and underground feeder and distribution cables, including those in underground duct formations and confined spaces, as well as service wires. Buries distribution cables using heavy equipment, coordinates with other utilities, as well as restores work sites and customer premises upon completion.
• Investigates customer service reports by testing and locatingproblems. Investigates and reports damage to outside plant facilities. Identifies, repairs, and replaces defective and/or damaged station equipment and outside plant facilities to restore or improve service.
• Analyzes plans, specifications, schematics, and related drawings,revises where required, and implements, in order to install, rearrange, repair, and recover equipment.
• Organizes, coordinates, and completes releases with customers andother SaskTel departments for facility rearrangements, additions, changes, and repairs, which may include work outside normal working hours
• Previews jobs, coordinates activities, and may monitor and inspectwork performed by contractors.
• Locates and stakes buried facilities as requested.
• Programs, installs, and maintains cable pressurization systems andassociated software. Responds to cable monitoring alarms.
• Ensures discrepancies related to work orders, repair calls, customeraccounts or network records are brought to the attention of the responsible department.
• Operates hydraulic and heavy equipment, including polecat diggertrucks, bucket/ladder trucks, excavators, bobcats, trenchers, and backhoes, as required. Erects and removes poles, aerial cable, guy wires and associated hardware for aerial lines. Identifies, assists, and notifies sales of potential sale opportunities.
• Arranges for and coordinates vehicle maintenance appointments.Maintains vehicle stock levels to ensure adequate supplies for daily work assignments.
• Responsible for administrative processes relating to material/stockusage, time reporting, order completion, vehicles, and customer billing documentation.

Qualifications

• Two year Technical Institute Diploma in a relevant field of studysuch as telecommunications, electronics, communications engineering, computer science or computer networking OR One year Certificate (in relevant field of study listed above) with 1 year of experience (see qualification #2) OR Grade 12 with Algebra 30 or Foundations of Mathematics 30 or Pre-calculus 30 and 2 years of experience (see qualification #2).
• Working knowledge of processes, procedures and/or systems for metro, urban and rural customers in at least one of the following:

• a. The installation, maintenance and repair of current consumer and business voice systems, equipment, and applications.
• b. The installation, maintenance and repair of current consumer and business broadband-based systems, equipment, and applications.
• c. The installation, maintenance and repair of current data systems and equipment.
• d. The placement, maintenance, and repair of fibre and copper outside plant, underground, aerial, and buried facilities.
• e. The placement, maintenance, and repair of inside fibre and copper facilities.

• General knowledge of the software applications used in dailyfunctions.
• General knowledge of techniques needed to deliver an outstandingCustomer Experience.
• Good communication skills and the ability to deal effectively withothers.
• Ability to work independently, is self-motivated and demonstratesinitiative.
• Demonstrated decision making and problem-solving skills.
• Ability to plan, prioritize, collaborate, and adapt to a rapidlychanging environment.
• Valid driver’s license.

Working Conditions

Specifications

• Must be able to manage physically demanding workload involving lifting and carrying, climbing ladders/poles, performing work from floor level to above shoulder height, and working outdoors in all weather conditions.
• Must successfully obtain and maintain current certifications for heavy and light construction equipment and vehicles, working aloft, and in confined spaces.
• May be required to operate heavy and light construction equipment andvehicles. A 5G and/or 1A driver’s license, a satisfactory driving record and driver's abstract may be required for specific assignments.
• Works shifts as per the Collective Agreement, including evenings andweekends.
• Responds to after-hours emergency restoration of outside plantfacilities, customer premise equipment and services, and network elements. May work alone when called out.
• Overtime may be requested.
• Complies with all safety, health and environmental policies, programsand standards at all times
• Performs related duties means performs and/or assists other craftpositions for good and sufficient reasons.
• Extensive travel may be required.

Environmental Conditions

• Works outside/inside (extreme climatic conditions).
• Hazards (electrical, noise/vibration, electrical, chemicals, radiation, atmospheric, infectious diseases)

Culture and Values

What makes SaskTel special is our people, and the fun, connected culture we create together. Our highly engaged employees bring diverse perspectives, collaborate across teams, and turn fresh thinking into meaningful results. Experienced leaders are there to listen, coach, and champion your growth, giving you opportunities to take on new challenges, build your skills, and move your career forward. Here, you can be yourself, feel supported, and do work you're proud of alongside people who celebrate ideas, achievements, and each other.

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

SaskTel may use technology-assisted tools, including artificial intelligence (AI