Field Operations & Parts Leader (Lean)

Brandt Group of Companies; Northeastern Ontario; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Continuous Learning

Advancement opportunities

Comprehensive benefits coverage

Retirement planning

Job summary

Brandt Group of Companies in Lively, Ontario, is seeking an experienced operations leader to manage branch customer support and parts operations. You will guide, coach, and develop store teams, review financials, and implement lean principles across the network.

You will oversee succession planning, drive branch performance, and ensure dealer audit criteria are met, while delivering market-based compensation and strong customer service.

Qualifications

• Knowledge of heavy machinery dealer business practices.
• Understanding of Customer Support Process specifically parts operations.
• Skill in interpersonal communications, negotiation, and conflict resolution.
• Knowledge of products, customers, markets and competitors.
• Keen understanding of branch operations for parts.
• Financial acumen with a focus on branch GL’s.
• The ability to teach financial acumen to your managers.

Responsibilities

• Execute our customer support business plan and strategies to make our parts operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
• Assist your stores in guiding and building succession plans for each store and their key rolls.
• Review financials for your stores and do Monthly reviews with your team; helping identify areas of focus
• Develop plans for improved performance of the each department
• Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
• Understand 5S and Lean principles and support them as we roll them out to new stores.
• Ensure dealer audit criteria are met at the stores.
• Collaborate with Division and Regional CSA managers to provide consistent support for the stores.

Skills

Heavy machinery knowledge

Customer support process

Interpersonal skills

Financial acumen

Job description

Brandt Group of Companies in Lively, Ontario, is seeking an experienced operations leader to manage branch customer support and parts operations. You will guide, coach, and develop store teams, review financials, and implement lean principles across the network.

You will oversee succession planning, drive branch performance, and ensure dealer audit criteria are met, while delivering market-based compensation and strong customer service.