Parts Manager: Inventory, Sales & Service Lead

Brandt Group of Companies; Lac-Bouchette; On-site; CAD 75,000 - 105,000; Full time

Job summary

Brandt Group of Companies in Mont-Laurier, Quebec, is seeking a Parts Manager to oversee the parts inventory system, optimize departmental processes, and drive profitable parts sales while ensuring high customer satisfaction. This role reports to the Branch Manager and requires leadership of the Parts Department team.

The position focuses on accurate records, efficient operations, and collaboration across Brandt branches to support internal service jobs and cross-department initiatives.

Qualifications

• Minimum 5 years' combined experience in parts, warehouse management, and business.
• Ability to effectively lead a team to achieve required goals.
• Ability to think critically and analytically.
• Possess strong organizational and time management skills.
• Possess inventory management skills.
• Strong communication skills both written and oral.

Responsibilities

• Build positive relationships with customers and vendors with a focus on quality service.
• Manage all aspects of the parts inventory system to ensure accurate tracking, ordering, and stocking of parts.
• Optimize the Parts Department processes to improve customer satisfaction.
• Develop and execute annual parts sales business plans and budgets with the inclusion to provide support to other Brandt branches.
• Monitor and manage department expenses, ensuring disciplined control and cost efficiency.
• Collaborate with the other departments to maximize cross-marketing opportunities for increased parts sales and customer engagement.
• Oversee paper flow to ensure accurate and timely recording of all parts revenue, expenses, and activities.
• Work with product support and manufacturing groups to source and stock internally manufactured product parts.
• Ensure a timely and efficient turnaround of parts needed for internal service jobs.
• Regularly assess departmental operations and storage layout, implementing changes as necessary to maximize efficiency.
• Monitor achievement of department goals, addressing any gaps in performance and driving continuous improvement.
• Ensure the department is compliant with safety standards, minimizing workplace injuries and accidents.
• Supervise and manage Parts Department employees, ensuring adherence to company policies and procedures.
• Recruit, hire, and train staff in coordination with the Branch Manager and HR, ensuring compliance with training and certification standards.
• Review employee performance against goals regularly and provide feedback for improvement and growth.
• Implement performance management strategies and employee development plans to achieve high levels of engagement and retention.
• Schedule staff to ensure superior service coverage during business hours.
• Work closely with the Operations, Service, and Sales teams to ensure seamless parts support and foster collaboration across departments.

Skills

Leadership

Analytical thinking

Organizational skills

Inventory management

Communication skills

Job description

Brandt Group of Companies in Mont-Laurier, Quebec, is seeking a Parts Manager to oversee the parts inventory system, optimize departmental processes, and drive profitable parts sales while ensuring high customer satisfaction. This role reports to the Branch Manager and requires leadership of the Parts Department team.

The position focuses on accurate records, efficient operations, and collaboration across Brandt branches to support internal service jobs and cross-department initiatives.