Field Operations Manager - Service

Brandt Group of Companies; Halifax; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Field Operations Manager for the Atlantic region. This pivotal role involves leading customer-facing service support functions and executing strategic business plans to drive profitability across service departments. The ideal candidate will mentor service teams, develop effective communication processes, and implement improvements based on branch performance reviews. This position offers the flexibility of being based anywhere within the region, making it perfect for a leader ready to make a significant impact in a growing organization. If you have a passion for operational excellence and customer satisfaction, this opportunity is for you.

Qualifications

• Strong leadership skills with experience in customer support management.
• Proven ability to analyze financials and develop strategic plans.

Responsibilities

• Execute customer support strategies to enhance profitability.
• Review branch financials and guide performance improvements.
• Implement Lean principles and ensure audit criteria compliance.

Skills

Leadership

Customer Support Management

Financial Analysis

Lean Principles

Strategic Planning

Education

Bachelor's Degree in Business Administration or related field

Job description

Due to growth, Brandt is currently seeking a Field Operations Manager for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing service support functions. This position executes our strategic business plan and oversees the development of our branches' service teams. The service field team's primary responsibility is to drive the profitability of the service departments. As the key person in this region, the Field Operation Manager must mentor and lead the team as they support their customers. Plans, processes, and communication must be developed and implemented to liaise with the Branch network, who in turn provide front-line support to our customers. Travel is required, however, the ideal candidate can be based anywhere throughout the specified region.

Duties & Responsibilities

• Execute our customer support business plan and strategies to make our parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
• Assist locations in guiding and building succession plans for each branch and their key roles.
• Review branch financials and do Monthly reviews with the team; helping identify areas of focus.
• Develop plans for improved performance of each department.
• Review and follow up on branch visit report cards ensuring clear lines of sight on action items.
• Understand 5S and Lean principles and support them as we roll them out to new stores.
• Ensure dealer audit criteria are met at the branches.
• Collaborate with Division and Regional CSA managers to provide consistent support for the stores.