Restaurant Operation Manager (Multi-Unit)

One Therapy Network

British Columbia

On-site

CAD 54,000 - 76,128

Full time

14 days+

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Benefits offered by this job

Company Cell Phone

Company Vehicle

Company Laptop

Extensive Group Medical/Dental

Disability Benefits

Optional Group RRSP

Job summary

A dynamic food service company is seeking a Multi-Unit Restaurant Operation Manager to oversee operations in British Columbia. The ideal candidate will have strong leadership skills and a proven track record in managing restaurant environments. Responsibilities include ensuring quality service, training staff, and handling customer issues. Candidates should have at least 5 years of experience in the food industry and possess a valid driver's license. The role requires travel to various locations as needed.

Qualifications

5 years in the food industry with management experience and coaching skills.
Ability to complete accounting and administrative aspects.
Valid Driver’s license and willingness to travel.

Responsibilities

Manage all aspects of restaurant operations and ensure quality.
Train and develop staff while maintaining a safe work environment.
Deliver high level of service and handle customer complaints.

Skills

Interpersonal skills

Leadership

Restaurant operations

Accounting skills

Education

Secondary School Certificate or equivalent

Tools

Windows 11

MS365 for Business

Job description

Friendly Fast Foods Inc. is seeking a Multi-Unit Restaurant Operation Manager in Vernon, British Columbia, to start immediately.

Location: Vernon, BC (2739 30th Street, Vernon, BC V1T 5C6) with travel to 100 Mile House, Williams Lake, Vanderhoof, Burns Lake, Smithers, Terrace and Kitimat.

Base Salary: $54,000 to $76,128 annually, depending on experience.

Company Cell Phone
Company Vehicle
Company Laptop
Extensive Group Medical/Dental (single/family) including Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, Visioncare, Basic and Optional Life, AD&D
Disability Benefits
Optional Group RRSP

Education: Secondary School Certificate or equivalent.

Experience: 5 years in the food industry; management experience and coaching skills are key.

Role

The Restaurant Operation Manager is responsible for all aspects of restaurant operations, ensuring quality, adherence to A&W standards, regulatory compliance, team development, and business profitability.

Responsibilities

Operations

Balance key goals – high quality, speed of service, and cost control.
Maintain A&W standards and conduct performance reporting.
Ensure equipment and facilities are in good condition and plan maintenance.
Apply climate goals daily.

Human Resources

Train, develop, and address poor performance.
Ensure a safe and motivating work environment.
Document critical incidents and report them appropriately.
Ensure monthly Health and Safety meetings are completed and corrective actions taken.
Enforce HR policies.
Manage inventory control and cash & food cost management principles.
Maintain profitability by managing costs.

Customers

Maintain cleanliness standards and safe food handling practices.
Deliver high level of service through efficient preparation, stocking, and staffing.
Handle accidents or complaints with service recovery.
Ensure team appearance meets standards.

Qualifications

Strong interpersonal skills and proven leadership.
Demonstrated skill in running a profitable restaurant with high operating standards.
Expertise in all restaurant positions.
Complete knowledge of operating systems and standards.
High interest in developing others.
Ability to complete accounting and administrative aspects.
Valid Driver’s license.
Willingness to travel up to 20 days per month in all weather conditions.

Preferred Skills

Acceptable English language oral and written communication skills.
Competency in Windows 11 and MS365 for Business.
Ability to give presentations.
Ability to build and maintain positive relationships with colleagues and suppliers.

Physical Demands