Field Heavy Equipment Technician: Diagnostics & Repairs Pro

Brandt; Campbell River; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Ongoing training

Advancement opportunities

Benefits package

Retirement plan

Job summary

Brandt is seeking a skilled Field Service Technician in Campbell River, BC, to independently diagnose, service, and repair customer equipment in field or shop environments. You will ensure timely issue resolution while maintaining quality and safety standards.

The role requires 3 years of related experience, knowledge of mechanical, electrical, and hydraulic systems, and strong diagnostic and communication skills.

Qualifications

• 3 years’ relevant experience.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Possess computer and technical aptitude and knowledge for diagnostics and calibration work.
• Possess diagnostic skills to understand mechanical and technical equipment repair needs.
• Possess strong time management skills to perform under pressure.
• Possess strong communication skills, both written and oral.
• Commitment to high quality customer service.

Responsibilities

• Operate within budgets and approvals established by the Service Manager.
• Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals.
• Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.
• Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime.
• Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance.
• Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards.
• Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life.
• Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues.
• Maintain current product knowledge specific to equipment and industry standards relevant to the branch location.
• Maintain a clean, neat, and orderly work area to ensure efficiency and safety.
• Follow all safety rules and OH&S standards.
• Ensure compliance with proper procedures for hazardous waste disposal.
• Work within guidelines set by managers to ensure consistent and quality service delivery.
• Perform all service tasks assigned by the Service Manager or Service Department Foreman.
• Participate in required training programs, including industry-specific technology training.
• Maintain and care for departmental tools, equipment, and vehicles.
• Mentor and oversee apprentices to support their professional growth.
• Other duties as assigned.

Skills

Diagnostics

Mechanical systems

Electrical systems

Hydraulic systems

Calibration

Time management

Communication

Job description

Brandt is seeking a skilled Field Service Technician in Campbell River, BC, to independently diagnose, service, and repair customer equipment in field or shop environments. You will ensure timely issue resolution while maintaining quality and safety standards.

The role requires 3 years of related experience, knowledge of mechanical, electrical, and hydraulic systems, and strong diagnostic and communication skills.