Field Service Technician: Heavy Equipment Diagnostics & Repair

Brandt Group of Companies; Edmonton; Vor Ort; CAD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Continuous Learning

Opportunities for advancement

Comprehensive benefits coverage

Retirement savings programs

Zusammenfassung

Brandt Tractor Ltd is seeking a Field Service Technician for our Edmonton Construction and Forestry location. You will perform diagnostics, service maintenance, and repairs on customer equipment in field or customer shop environments.

The role requires 3 years of relevant experience, knowledge of mechanical/electrical/hydraulic systems, and strong diagnostic, time management, and customer-service skills. Competitive benefits and opportunities for growth are offered.

Qualifikationen

• 3 years’ relevant experience.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Possess computer and technical aptitude and knowledge for diagnostics and calibration work.
• Possess diagnostic skills to understand mechanical and technical equipment repair needs.
• Possess strong time management skills to perform under pressure.
• Possess strong communication skills, both written and oral.
• Possess a commitment to high quality customer service.

Aufgaben

• Operate within budgets and approvals established by the Service Manager.
• Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals.
• Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.
• Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime.
• Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance.
• Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards.
• Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life.
• Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues.
• Maintain current product knowledge specific to equipment and industry standards relevant to the branch location.
• Maintain a clean, neat, and orderly work area to ensure efficiency and safety.
• Follow all safety rules and OH&S standards.
• Ensure compliance with proper procedures for hazardous waste disposal.
• Work within guidelines set by managers to ensure consistent and quality service delivery.
• Perform all service tasks assigned by the Service Manager or Service Department Foreman.
• Participate in required training programs, including industry-specific technology training.
• Maintain and care for departmental tools, equipment, and vehicles.
• Mentor and oversee apprentices to support their professional growth.
• Other duties as assigned.

Kenntnisse

Mechanical systems

Electrical systems

Hydraulic systems

Diagnostics

Computer skills

Time management

Communication

Customer service

Jobbeschreibung

Brandt Tractor Ltd is seeking a Field Service Technician for our Edmonton Construction and Forestry location. You will perform diagnostics, service maintenance, and repairs on customer equipment in field or customer shop environments.

The role requires 3 years of relevant experience, knowledge of mechanical/electrical/hydraulic systems, and strong diagnostic, time management, and customer-service skills. Competitive benefits and opportunities for growth are offered.