Field Equipment Representative

Panasonic Corporation of North America; Cambridge; On-site; CAD 105,000 - 174,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Vacation 3 weeks

Job summary

Hussmann Corporation is hiring a Field Equipment Representative to inspect field equipment, review quality issues, and coordinate parts and deliveries. You will interact with sales, engineering, and customers to ensure timely resolutions and high customer satisfaction.

The role requires 5+ years in Refrigeration/HVAC with a degree, or 9 years with a HS diploma, plus up to 50% travel and proficiency in CRM and MS Office.

Qualifications

• 5 years Refrigeration/HVAC experience with a Bachelor’s degree.
• 9 years Refrigeration/HVAC experience with a high school diploma or equivalent.
• 4 years in project management required.
• Excellent interpersonal and persuasion skills, both verbal and written required.
• Up to 50% travel required.

Responsibilities

• Perform field site inspections and reviews as Field Equipment Representative (FER).
• Investigate field quality issues for Hussmann products and submit field reports via CRM.
• Communicate feedback to sales and engineering teams.
• Order parts via CRM to resolve warranty and quality issues.
• Coordinate equipment deliveries with contractors and review project schedules.
• Identify and coordinate travel for active jobsites to review deliveries.

Skills

HVAC knowledge

MS Office

Education

Bachelor’s degree

High school diploma

Tools

CRM software

Job description

Overview

This position is responsible for principal equipment management. This individual will utilize both internal and external processes to verify equipment quality in the field and take timely, necessary actions to remedy all equipment deficiencies to ensure high customer satisfaction. This individual will be responsible for multiple concurrent projects and work with various departments as well as external organizations to meet project objectives and deadlines.

Responsibilities

• Field Equipment Representative (FER) to perform jobsite inspections and reviews.
• FER to investigate fit and finish, field quality issues for all Hussmann products and submit field reports through an online based CRM program.
• Effectively communicate and give feedback to sales and engineering.
• Order parts via CRM as needed to resolve equipment warranty and quality issues.
• Follow-up with warranty & engineering requests for additional details from job sites.
• Ability to assess situations and prioritize job responsibilities.
• Competence to manage all technical issues for delivered equipment to ensure a positive resolution for the customer. This includes leveraging “subject matter experts” as needed from other parts of the organization.
• FER to attend customer meetings, review project schedules and coordinate equipment deliveries with installing contractors, both internal and external.
• Review plan changes to existing projects to determine any equipment change needs – coordinate and facilitate equipment changes as necessary.
• Responsible to identify the need for & coordinate own travel schedule to active jobsites to review equipment deliveries & meet with installing contractors.
• Ability to identify and champion cost savings measures and methods.
• Ability to develop positive relationships with contractors and customers.
• Skill to communicate with customer representatives, contractors, and sales organization on the status of all equipment issues, both positive and negative.

Qualifications

• 5 years Refrigeration/HVAC and/or related Industry experience with a Bachelor’s degree.

OR

• 9 years Refrigeration/HVAC and/or related Industry experience with a high school diploma or equivalent.
• 4 years in project management required
• Proficient with Microsoft Office Suite
• Refrigeration/HVAC or demonstrated technical ability
• A demonstrated ability to identify and champion projects through to completion.
• Excellent interpersonal and persuasion skills, both verbal and written required.
• Up to 50% travel required

Benefits & Perks – What’s In It For You

Hussmann is committed to supporting your total well-being through a wide variety of benefits and wellness programs designed to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

• Health Benefits – Medical, dental, vision, and prescription coverage, plus a Health Care Spending Account
• Health Management and Well-being Programs
• Hussmann Retirement Savings Plan – Company matching contributions of up to 6%
• Vacation – 3 weeks

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers adiverse range of products and connected solutions designed to enhance operational efficiency,optimizevisibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic

The salary range of $74,000 – 123,000 is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

DIVERSITY, EQUITY, & INCLUSION
In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

ADA POLICY
Hussmann Corporation has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.