Field Case Manager- 12 Month Contract (Future Opportunity)

Cencora; Elliot Lake; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join an innovative company dedicated to creating healthier futures for people and animals. This role involves supporting physicians and enhancing patient care through effective communication and collaboration. As a vital team member, you'll provide education, manage documentation, and ensure quality improvement while engaging with healthcare professionals. With competitive compensation and a commitment to employee growth, this opportunity is perfect for individuals passionate about making a difference in healthcare.

Benefits

Comprehensive benefits

Professional development opportunities

Mentorship programs

Volunteer activities

Parental leave support

Qualifications

• Registered Nurse or related degree required.
• Experience in pharmaceutical sales or clinical support is an asset.

Responsibilities

• Act as a single point of contact for physicians regarding program services.
• Educate physicians and assist with necessary paperwork for coverage.

Skills

Exceptional customer service

Interpersonal skills

Analytical skills

Organizational skills

Time management

Effective communication in English and French

Ability to manage multiple tasks

Adaptability to change

Education

Registered Nurse (RN)

Pharmacists or related degree

Basic CCPE certification

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.

Primary Duties and Responsibilities:

• Single point of contact for the program with physicians
• Educate physicians and/or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts to effectively complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians, adjusting based on in-clinic and remote MD needs
• Identify areas for risk and foster proactive, continued quality improvement
• Work collaboratively with other team members in various roles to coordinate the patient journey
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Travel regularly to various physician offices
• Adverse Event reporting
• Perform ad hoc duties as assigned

Experience and Educational Requirements:

• Registered nurse (RN) or related degree (pharmacists, science degrees) or equivalent transferable skills
• Experience in public or private third-party reimbursement, pharmaceutical sales, managed care, or clinical support is an asset
• Bilingualism is an asset (required for Quebec)
• Previous Case Manager experience is an asset
• Basic CCPE certification is an asset

Minimum Skills, Knowledge, and Ability Requirements:

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities
• Understanding of medical terminology
• Strong analytical and organizational skills
• Ability to analyze current enrollment volume by MD
• Ability to engage with physicians as a trusted medical partner
• Excellent time management and sense of urgency
• Effective collaboration skills
• Ability to work autonomously in a remote setting
• Effective communication skills in English and French (oral and written) for Quebec and New Brunswick
• Detail-oriented and results-driven
• Adaptability to change and ambiguity
• Proficiency in Microsoft Office and strong computer skills
• Willingness to attend healthcare education events outside regular hours
• Valid driver’s license, access to a car, and a private home office space

The successful candidate may interact daily with unilingual English-speaking customers, patients, or cross-functional teams.

What Cencora Offers

We provide competitive compensation, comprehensive benefits supporting physical, emotional, financial, and social wellness, including support for families, parental leave, and more. We also offer professional development, training, mentorship, employee resource groups, volunteer activities, and other growth opportunities.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any protected class. We prohibit harassment and ensure all employment practices comply with non-discrimination principles. Reasonable accommodations are available for individuals with disabilities during the employment process. To request accommodations, contact 888.692.2272 or email [e-mail]. Messages unrelated to accommodation requests will not be responded to.

Accessibility Policy

Cencora is committed to accessible employment practices and will accommodate individuals with disabilities during recruitment, assessment, hiring, and employment.

Affiliated Companies:

Innomar Strategies