Field Case Manager (12-month Contract)

Cencora; Vancouver; On-site; CAD 65,000 - 102,000; Full time

Job summary

Cencora seeks a dedicated professional as the key contact for physicians, enhancing patient care and guiding them through therapy processes. Ideal candidates possess a related degree and experience in healthcare reimbursement or pharmaceutical sales. Strong interpersonal and organizational skills are crucial for success. Join this innovative company committed to improving healthcare outcomes for all.

Benefits

Medical, dental, and vision care

Paid parental leave

Professional development opportunities

Work-life balance support

Employee resource groups

Qualifications

• Experience in public/private third-party reimbursement or pharmaceutical sales is an asset.
• Bilingualism is a key asset, especially for Quebec.
• Basic CCPE knowledge is beneficial.

Responsibilities

• Act as single point of contact for physicians regarding program services.
• Educate physicians on therapy guidelines and manage expectations.
• Collaborate with team to coordinate comprehensive patient care.

Skills

Customer service

Interpersonal skills

Analytical skills

Organizational skills

Communication

Time management

Adaptability

Education

Related degree (pharmacists, science degrees)

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES :

• Single point of contact for the program with physicians
• Educate physicians and / or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts in order to effectively complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms enrolment forms prescription renewals and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians : adjust based on inclinic and remote MD needs.
• Identify areas for risk and foster proactive continued quality improvement.
• Work collaboratively with other team members in various roles to coordinate the patient journey.
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Regular travel to various physician offices
• Adverse Event reporting
• Adhoc duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

• Related degree may be considered (pharmacists science degrees) or equivalent transferable skills
• Experience in public or private third party reimbursement arena or pharmaceutical sales experience managed care or clinical support or related experience an asset
• Bilingualism is an asset (requirement for province of Quebec)
• Previous Case Manager experience an asset
• Basic CCPE an asset

MINIMUM SKILLS KNOWLEDGE AND ABILITY REQUIREMENTS :

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities at once
• Comprehension of medical terminology
• Strong analytical and organizational skills
• Ability to analyze current enrollment volume by MD
• Ability to engage with a physician and his / her staff as a trusted and wellinformed medical counterpart
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces
• Detail and result oriented
• Ability to adapt to change and ambiguity
• Strong computer skills and knowledge of Microsoft Office
• Ability to attend Continuous Healthcare Education (CHE) events with HCPs which may occur outside regular business hours
• Hold and maintain a valid nonexpired unrestricted drivers license and possess a car
• Adhere to Performance Standards and Procedures required by the program
• Must have a private dedicated home office space that accommodates equipment supplied by Innomar Strategies

The successful candidate may have daily contacts with unilingual Englishspeaking customers patients or peers from crossfunctional teams.

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

Full time

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment requested AmerisourceBergen will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

Salary Range

65900 CAD 101420

Affiliated Companies :

Affiliated Companies : Innomar Strategies

Required Experience :

Manager

Key Skills

Facilities Management,ADMA,Heavy Bus Driving,AXA,Building Services,Courier Delivery

Employment Type : Full-Time

Experience : years

Vacancy : 1

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