Field Nurse Case Manager (12-Month Contract)

McKesson; British Columbia; On-site; CAD 52,000 - 87,000; Part time

Job summary

Join a forward-thinking company as a Field Nurse Representative, where your role will be pivotal in delivering patient support services. This part-time position offers the opportunity to work closely with healthcare professionals, patients, and clinics, ensuring high-quality care and support for prescribed therapies. You will be responsible for administering injections, providing training, and maintaining program data accuracy. In this dynamic environment, you will thrive as part of a team dedicated to improving health outcomes and enhancing patient experiences. If you're passionate about making a difference in healthcare, this is the perfect opportunity for you.

Qualifications

• Must have RN or RPN registration in British Columbia or Alberta.
• 1-3 years of experience in healthcare or related fields.

Responsibilities

• Coordinate and deliver patient support services and training.
• Act as the point of contact for healthcare professionals and clinics.
• Maintain program data accuracy and assist in continuous improvement.

Skills

Registered Nurse (RN) or Registered Practical Nurse (RPN)

Medical Terminology

Customer Service Skills

Healthcare Industry Knowledge

Injection Training

Bilingual (English and French)

Education

Current Registration and License for Practice in British Columbia or Alberta

Pediatric Specialization

Tools

Windows-based Applications

Telephony Software

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary
The Field Nurse Representative is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians, and other health care professionals (HCPs) to introduce certain therapies and molecules in adult and pediatric settings to obtain coverage, injection, and injection training for the prescribed medication. The role involves understanding, adherence to corporate, divisional, departmental, and program specific standard operating procedures.

This role is part-time position, and the nurse is required to work 18.75 hours/week each for the duration of a 12-month contract

Specific Responsibilities

• The Field nurse is the point of contact for the program, doctors, and the injection clinics.
• Be the subject matter expert for the prescribed medication and introduce this therapy to other clinics.
• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
• Administer Medication (injection), Provide injection training and educational materials to patients.
• Review, analyze, and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services.
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone, web-based platforms, or in person, on program services, disease state, or product related questions, based on information provided as part of the program materials.
• Provide HCP and Patients with a technical product overview when required.
• Support HCPs with inventory verification and reordering upon need.
• Support field services with product’s materials and tools.
• Act as Point of contact for the clinic sites (Adult and Pediatric).
• Act as escalation point for the PSP.
• Perform surveys on patients and other program users, based on documentation provided and perform data entry activities on information received.
• Liaise with physicians’ offices, service providers, and other parties to provide comprehensive and coordinated service to patients and physicians.
• Receive, record, and report Adverse Events, as per program working instructions.
• Perform Pharmacovigilance surveillance activities.
• Coordinate program activities and interdisciplinary interactions and work directly with clinics to provide support and ongoing collaboration for delivery of program services.
• Have expertise in one or more job functions within Patient Services group, mentoring, training, and monitoring that area of responsibility.
• Participate in quality monitoring of services delivered, as assigned by departmental Manager.
• Other duties as assigned.

General Responsibilities

• Adhere to professional standards as prescribed by the professional associations and McKesson as applicable.
• Participate and assist in departmental continuous improvement activities related to process, quality, training.
• Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud, or other out of protocol program participant related incidents.
• Assist with reviews of aggregate data to identify program trends and communicate these trends appropriately.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Support patients and HCPs with training, education, and Injection services.
• Act as lead point of contact between the program and stakeholders.

Competencies

• RN or RPN with current registration and license for practice in British Columbia or Alberta.
• Pediatric specialization and or experience is considered an asset.
• Knowledge of medical terminology, health care environment, reimbursement landscape, therapeutic and product related knowledge.
• Understanding and compliance with corporate, divisional, departmental, and program specific standard operating procedures.
• 1-3 years experience in a previous job or jobs.
• Demonstrated ability to communicate efficiently and in an empathetic manner over the phone and in person.
• Experience in the healthcare industry including, but not limited to medical claims, insurance verification, pharmacy, and/or pharmaceutical manufacturers is preferable.
• Required to use menu-driven retrieval and search functions on Windows based applications, web-based applications and proprietary information technology systems; ability to use a switch-based telephony software, etc.
• Navigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them. Only difficult problems are referred to supervisor.
• Excellent customer service skills in dealing with patients, physicians, and other clients.
• Resolve customer complaints.
• Required to initiate planning and coordination of activities with other members in the work group, make appropriate adjustments to one’s own work plans.
• Expected to suggest innovations to the supervisor, which affect the job or its workflow. Tries different approaches when initial efforts to solve problems fail; anticipates possible problems and develops alternatives.
• Able to work independently and make appropriate decisions.
• Ability to communicate written and verbally in both English and French is an asset.
• Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience, and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position
$52,100 - $86,900

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!