Festival Venue Operations Assistant Manager

Alliance for Arts and Culture; British Columbia; On-site; CAD 45,000 - 60,000; Full time

Job summary

The Alliance for Arts and Culture is seeking a Festival Venue Operations Coordinator to enhance customer service and support Front of House team members at the Vancouver International Film Festival. This role is pivotal in ensuring smooth operations during the festival, alongside a team that values justice, equity, diversity, and inclusion.

Qualifications

• Proven experience in customer service and event management.
• Strong organizational skills and detail-oriented approach.
• Ability to train and supervise diverse teams.

Responsibilities

• Assist in recruiting, training, and supporting Front of House team members.
• Ensure customer service excellence during festival operations.
• Participate in planning and operational meetings.

Skills

Customer service

Communication

Teamwork

Organization

Problem-solving

Education

Experience working with volunteers

Background in arts or films (asset)

Tools

Scheduling software

Microsoft Office

Job description

Deadline:

Jun. 6, 2025

Organization Description:

ABOUT VIFF
The Greater Vancouver International Film Festival Society is a not-for-profit cultural organization that operates the internationally acclaimed Vancouver International Film Festival (VIFF) and the year-round program at the VIFF Cen-tre. We thank the Musqueam, Squamish and Tsleil-Waututh Nations for their continued stewardship of the unceded and occupied land on which our work takes place.

VIFF is the home of film and film culture in Western Canada. Driven by curatorial excellence, VIFF encourages un-derstanding of the world’s cultures through the art of cinema. We produce screenings, talks and events as a cata-lyst for a diverse community to discover, discuss and share the creativity and craft of storytelling on screen.

The Greater Vancouver International Film Festival Society is dedicated to accessible employment practices and committed to being an equal-opportunity employer. We value a diverse and inclusive workplace that is reflective of our community and encourage applications from members of communities that have been marginalized based on sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, or status as an Indigenous person. Please feel free to advise us of any accommodation needs.

We believe that film has a unique ability to celebrate the complexity of the human condition and that it is our re-sponsibility to steward that power toward creating meaningful change in our world. When you work at VIFF you are part of a friendly, dedicated team who are passionate about the transformative power of the cinematic ex-perience.

ABOUT THE POSITION
Reporting to the Festival Venue Operations Manager, the successful candidate for the position of Festival Venue Operations coordinator is responsible for assisting with the recruiting, training, scheduling, and ongoing support of Front of House team members. With a strong focus on the customer experience, the Festival Venue Operations Coordinator works in collaboration with the Venue Operations Leadership Team to ensure that all aspects of festi-val venue operations are supported.

Responsibilities:

Key Responsibilities:
• Support Venue Operations Human Resource administration and coordination including recruiting, training, scheduling, timesheets, communications, and support.
• Support Venue Operations planning and preparations including equipment and vehicle rentals and signage orders, and venues set-up and strike.
• Participate in operational planning meetings.
• Ensure that Festival Front of House staff members and volunteers have the support required to be success-ful in their roles.
• Check-in and support venue operations in-person as required.
• Support red carpet events as needed.
• Problem-solve customer service and front of house related issues.
• Provide excellent customer service.
• Establish a positive team-focused environment.

The Festival Venue Operations Assistant Manager is part of the Venue Operations Leadership Team consisting of:
• The Venue Operations Manager, the Ticketing and Customer Service Manager, and the Volunteer and Community Engagement Manager.

Qualifications:

• Proven experience working in a customer service focused environment.
• Commitment to the principles of justice, equity, diversity, and inclusion.
• Outstanding communication and interpersonal skills.
• Strong decision-making skills and a results-driven approach.
• Highly organized, focused, and able to work within tight deadlines.
• Attention to detail with a focus on systems and structures.
• Experience training and supervising diverse teams and maintaining grace under pressure.
• Fan of the arts; Passion for film, and filmmaking is an asset.
• Experience working with volunteers is an asset.
• Experience working with an arts festival an asset.
• Familiarity with scheduling software, and Microsoft Office.
• Availability to work evenings/weekends/stat holidays and extended hours as required.
• Valid Class 5 BC Driver’s license.

How to Apply:

Deadline for application is June 6, 2025.
How to apply: Please submit a current CV, along with a cover letter to [e-mail] . Please include “HIRING VENUE OPERATIONS ASSISTANT MANAGER” in the subject line of the email. We thank all applicants for their inter-est and advise that only those requested for an interview will be contacted due to the volume of applications antic-ipated. No phone calls, please.

Organization: Mascall Dance
Deadline: Jul. 1, 2025

Organization: Out On Screen
Deadline: May. 16, 2025

Organization: Ballet BC
Deadline: Jun. 10, 2025

Organization: New Works & Interplay_2026
Deadline: Jun. 30, 2025

Organization: Emily Carr University of Art + Design
Deadline: Jun. 5, 2025

Organization: Bill Reid Gallery of Northwest Coast Art
Deadline: May. 31, 2025

To see more postings, see the full list at the right.

The BC Alliance for Arts + Culture is honoured to work on the traditional, unceded territories of the Coast Salish peoples of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaɬ (Tsleil-Waututh) Nations, and 240 other Indigenous communities across BC.