Operations Support Assistant (Water/Wastewater)

Comox Valley Redional Disctrict; Courtenay; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Comox Valley Regional District is looking for a permanent full-time Operations Support Assistant in the Water/Wastewater division. This role will be integral in providing administrative support, overseeing site services, and ensuring compliance with health and safety regulations. The ideal candidate will have strong communication skills, relevant experience in public works, and a commitment to excellent customer service. The position offers an hourly wage of $33.42 and a collaborative work environment focused on community service.

Qualifications

• Experience with public works, water or wastewater operations.
• Post-secondary education in Office Administration (6 months to 1 year).
• BC Class 5 driver's license and First Aid Level 1 required.

Responsibilities

• Provides administrative support to water and wastewater managers and staff.
• Acts as first point of contact for water treatment plant.
• Maintains project and invoice tracking systems.

Skills

Communication

Research

Customer Service

Education

Office Administration Course

Tools

Cityworks

Microsoft Office Suite

Adobe Acrobat

Job description

Internal Posting – Current CVRD CUPE 556 Employees only

Date posted

May 28, 2025

We are accepting applications from current CVRD CUPE Local 556 members only for a permanent full-time Operations Support Assistant (Water/Wastewater) to join our Engineering Services team. The Operations Support Assistant provides reception, administrative assistance, dispatch and support for Water and Wastewater Services. Reporting to the Manager of Water Services, the primary responsibilities of this role include:

• Providing administrative support to water and wastewater managers and staff within the operations departments;
• Serving as the first point of contact for the water treatment plant and/or water pollution control centre, coordinating site services such as maintenance, janitorial, waste and recycling;
• Overseeing shipping and receiving, coding, processing, assigning, and unloading delivery trucks with a forklift or pallet jack;
• Acting as the site primary first aid attendant and health and safety committee representative, managing incident documentation, assisting with accident investigations and follow up;
• Monitoring the Working Alone App and SPOT satellite communication device used by operations staff;
• Preparing correspondence, reports, briefing notes, and contracts, including charts and spreadsheets, drafting and formatting documents for review and signature;
• Handling inquiries by phone, email, or in person, providing information on branch services and programs;
• Collaborating with operations staff to develop maps and messaging for public notifications about upcoming projects or service interruptions;
• Updating the website maintenance page and Comox Valley Regional District website and assisting with press releases and social media posts;
• Processing applications, permits, and rebates in accordance with established procedures;
• Creating work orders for the crews from a variety of inputs as the designated Cityworks Super- User;
• Acting as the first point of contact for researching and responding to BC One calls;
• Maintaining project and invoice tracking systems.

Our ideal candidate is:

• A strong communicator with a collaborative approach, including the ability to relate effectively with internal and external contacts;
• Accurate and efficient with strong research and writing skills;
• Able to effectively balance multiple demands and priorities;
• Courteous and tactful, with strong customer service skills and the ability to effectively respond to complaints when required;
• Experienced in providing administrative and operational support for a public works, water or wastewater department, including experience with a computerized maintenance management system, with over one, up to two years of directly related experience;
• Educated in office administration, including an office administration course of six months to one year in duration at the post-secondary level following high school graduation (an equivalent combination of education and experience may be considered);
• Knowledgeable in the practices and processes involved in local government office administration with a general understanding of CVRD water and wastewater operations;
• Familiar with iMap, iCity, PI Vision and water meter reading equipment and software;
• An advanced user of Cityworks, windows-based office applications such as Microsoft Office Suite, Adobe Acrobat and SharePoint applications, with emphasis on word processing, presentations, PDF editing and web utilization;
• A valid BC Class 5 driver’s license, First Aid-Level 1 including transportation endorsement and Forklift Operator certification is required, other preferred qualifications include First Aid-Level 2 and front-end loader training.

This is a CUPE Local 556 position with a current wage rate of $33.42 per hour (interim rating).

The closing date for this position is June 11, 2025, at 3:00 pm.

Applications for available positions with the CVRD must be received prior to the indicated closing date and time. We appreciate all applications; however, only short-listed candidates will be contacted. If your application is shortlisted, you will be contacted in a timely manner to arrange an interview. Virtual or in-person interviews are available.

The CVRD respectfully acknowledges the land on which it operates is on the unceded traditional territory of the K’ómoks First Nation, the traditional keepers of this land.

The CVRD is committed to providing a safe, respectful and inclusive work environment. We celebrate diversity and welcome applications from all qualified candidates.

Are you legally entitled to work in Canada?

Yes

No

Are you a Canadian citizen or permanent resident?

Yes

No

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0 - 2 years

3 - 5 years

6 - 10 years

10 plus years

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