Family Support Worker

TriMark People Solutions Inc.; Alert Bay; On-site; CAD 42,000 - 48,000; Full time

Job summary

TriMark People Solutions Inc. in British Columbia seeks a compassionate Family Support Worker to assist children, parents, caregivers, and extended families within the ‘Nam̄gis Community Services. The role emphasizes cultural safety and collaborative care.

You will provide case management, in-home parenting support, and coordination with partner agencies to promote family wellness, safety, and healing. Flexible hours and a community-focused team environment support ongoing professional

Qualifications

• Degree or diploma in Human Services or Grade 12 preferred.
• Familiar with Microsoft Word and Microsoft Office.
• At least six months of experience in human services.
• Experience with report writing and documentation.
• Strong interpersonal and relationship-building skills.
• Ability to collaborate with families, Elders, and professionals.
• Willingness to learn Kwakwaka’wakw culture.

Responsibilities

• Develop and implement family support plans with families.
• Provide ongoing case management and coordinate services with partners.
• Collaborate with K’wakwalat’si Child & Family Services team and community partners.
• Provide in-home parenting support and life skills mentoring.
• Assist with transportation, meetings, budgeting, and accessing services.
• Deliver services in a culturally safe, strengths-based manner.

Skills

Interpersonal skills

Teamwork

Cultural safety awareness

Report writing

Empathy

Collaboration

Education

Degree or diploma in Human Services or Grade 12

Tools

Microsoft Word

Microsoft Office

Job description

Department: ‘Namgis Community Services
Classification: Full Time, Permanent
Reports to: Director of ‘Na̱mǥis Community Services

About The Role

We are seeking a compassionate and community-centered Family Support Worker to support children, parents, caregivers, and extended families who are self-referred or referred by the Ministry of Children & Family Development. This role provides individualized and group support services rooted in Kwakwaka’wakw teachings, values, traditions, and community relationships. The Family Support Worker promotes family wellness, child safety, prevention, and healing through a culturally safe, respectful, and collaborative approach that builds on the strengths of families and works alongside community partners to meet family needs.

Key Responsibilities

• Case Management: Develop and implement family support plans in partnership with children, parents, caregivers, and extended family by identifying strengths, priorities, needs, and available resources. Establish meaningful short- and long-term goals that reflect family values and circumstances.
• Family-Centered Support: Provide ongoing case management by monitoring progress, adapting supports, coordinating services with community partners, and helping families access available services, rights, and culturally relevant supports.
• Collaboration & Consultation: Work closely with the K’wakwalat’si Child & Family Services team, community members, partner agencies, and service providers to ensure coordinated and effective care for families.
• Parenting & Life Skills Support: Provide in-home parenting support, mentoring, life skills development, and practical assistance to strengthen family functioning and well-being.
• Practical Assistance: Support families with transportation, accompaniment to meetings, court support, budgeting assistance, and accessing community services and resources.
• Cultural Safety & Community Wellness: Ensure services are delivered in a culturally safe, respectful, collaborative, and strengths-based manner that honors Kwakwaka’wakw teachings and family connections. Professional Development: Participate in training and learning opportunities provided by K’wakwalat’si Child and Family Services and ‘Na̱mǥis Community Services.

Qualifications

• Degree or diploma in a Human Services field preferred, or a minimum of Grade 12.
• Familiarity with computer systems, including Microsoft Word and Microsoft Office.
• Minimum six months of experience in the human services field.
• Experience with report writing and maintaining appropriate documentation.
• Strong interpersonal and relationship-building skills.
• Ability to recognize when children and families are experiencing difficulties and respond in a supportive and respectful manner.
• Ability to work collaboratively in a team environment with colleagues, families, Elders, and other professionals.
• Knowledge of, or willingness to learn, Kwakwaka’wakw culture, community values, and the importance of family and kinship connections.

Additional Requirements

• Ability to work flexible hours.
• Ability to work in emotionally charged environments while remaining calm and professional.

Why Join Us

This is an opportunity to make a meaningful impact by supporting Indigenous children, youth, and families through culturally grounded practices. You will be part of a dedicated team committed to holistic care and community well-being.

Salary

• Compensation is based on the ‘Na̱mǥis Salary Grid $41,625 - $48,304
• Candidates are typically offered compensation between the beginning and midpoint of the range.
• Pursuant to Section 41 of the BC Human Rights Code, preference may be given to qualified applicants of Aboriginal ancestry.

We thank all applicants for their interest; only shortlisted candidates will be contacted.