Family Support Outreach Worker

Options Community Services; Surrey; On-site; CAD 48,000 - 60,000; Full time

Job summary

Options Community Services in Surrey, BC, is seeking a Family Support Outreach Worker to walk alongside parents and caregivers of children aged 0–13, offering practical, in-home support that makes a lasting impact.

Reporting to the Program Manager, the successful candidate will conduct home visits to assess needs and determine service suitability, build supportive relationships, guide families through personalized plans, and provide in-home training on parenting, budgeting, and nutrition while

Qualifications

• Bachelor's degree in a related human services field and at least one year of relevant experience, or an equivalent combination of education and training.
• Strong knowledge of child and family development, family dynamics, domestic violence, home economics, and adult education principles.
• Valid driver’s license and access to a personal vehicle; CPR/First Aid certificate; ability to pass a criminal record check.
• Fluency in a second language is considered an asset.

Responsibilities

• Provide in-home support and coaching to families with children aged 0–13.
• Respond to referrals and conduct initial home visits to assess needs and determine service suitability.
• Develop and monitor personalized family plans and provide in-home training on parenting, child development, home management, nutrition and budgeting.
• Connect families to community resources and facilitate group activities/workshops.
• Maintain accurate client records and reports while upholding confidentiality and ethical standards.

Skills

Communication skills

Cultural sensitivity

Empathy

Time management

Education

Bachelor's degree in related human services field

Tools

Computer literacy

Job description

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

Are you someone who believes that every family deserves the tools to thrive? We’re looking for a compassionate and committed Family Support Outreach Worker to walk alongside parents and caregivers of children aged 0–13, offering practical, in-home support that makes a lasting impact.

Reporting to the Program Manager, the successful candidate will respond to client referrals and conduct initial home visits to assess needs and determine service suitability. They will build strong, supportive relationships to encourage skill development and positive change, guiding clients through personalized plans and in-home training on parenting, child development, home management, nutrition, and budgeting. The role also includes connecting families to community resources, facilitating group activities and workshops, maintaining accurate client records and reports, and upholding confidentiality and ethical standards.

Qualifications

The ideal candidate for this position will have a bachelor's degree in a related human services field and at least one year of relevant experience, or an equivalent combination of education and training. They should possess strong knowledge of child and family development, family dynamics, domestic violence, home economics, and adult education principles, along with cultural sensitivity and excellent communication skills. The role requires computer literacy, a valid driver’s license, access to a personal vehicle, a current CPR/First Aid certificate, and the ability to pass a criminal record check. Fluency in a second language is considered an asset.

This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.