Family Service Counselor – Inside Sales & Pre-Need

Sci Corp; Oshawa; On-site; CAD 40,000 - 150,000; Full time

Job summary

Sci Corp in Oshawa is seeking a Family Service Counselor to serve client families by arranging at-need cemetery services and selling pre-need plans. You will be the primary contact, delivering personalized service and helping generate revenue for the cemetery.

Responsibilities include lead generation, building relationships with families, and collaborating with funeral directors and staff to provide high-quality, empathetic service while maintaining professional presentation for meetings and

Qualifications

• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.

Responsibilities

• Lead generation: prospecting a minimum of 1-2 hours each day, obtaining referrals, networking, presenting to families, and tracking activity.
• Build relationships with families: respond to inquiries, listen, understand needs, provide value, maintain contact, and ensure satisfaction.
• Teamwork: collaborate with funeral directors, location managers, and staff to provide seamless service and review previous contacts to support current needs.

Skills

Customer service

Sales

Communication skills

Empathy

Education

1-2 years of college or equivalent

Job description

Sci Corp in Oshawa is seeking a Family Service Counselor to serve client families by arranging at-need cemetery services and selling pre-need plans. You will be the primary contact, delivering personalized service and helping generate revenue for the cemetery.

Responsibilities include lead generation, building relationships with families, and collaborating with funeral directors and staff to provide high-quality, empathetic service while maintaining professional presentation for meetings and