Sales Professional - Inside Sales

Service Corporation International; Kelowna; On-site; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Dental

Vision care

Extended health care

Life insurance

On-site parking

RRSP matching

Job summary

Service Corporation International in Kelowna, BC, seeks a Family Service Counselor to assist families with cemetery and pre-need planning with empathy and professionalism.

You will prospect, present to families, obtain referrals, build relationships, and coordinate with funeral directors for seamless, high‑quality service.

Requires 1–2 years of customer service or sales experience and a valid driver’s license; ability to work evenings and weekends; and to pass certification within 30 days.

Qualifications

• 1-2 years of college or equivalent education.
• 1-2 years of customer service or sales experience preferred.
• Valid driver’s license with acceptable driving record.
• Ability to pass internal presentation certification within 30 days.
• Ability to work evenings and weekends.

Responsibilities

• Prospect and build referrals; present to families and referred clients.
• Explain and present cemetery and pre-need options to families.
• Maintain activity levels and track productivity.
• Build trusting relationships with families and respond to inquiries promptly.
• Coordinate with funeral directors and staff for seamless service.
• Prepare for appointments and ensure professional execution of all procedures.

Skills

Customer service

Sales

Empathy

Communication

Computer literacy

Time management

Education

1-2 years of college or equivalent

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

• Education 1-2 years of college or an equivalent of education and experience
• Experience 1-2 years of customer service or sales industry experience preferred
• Licenses Valid driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

Annual Estimated Pay: $60,000 - $100,000 per year Base pay is $18.25/hr + commission

Benefits

• Dental
• Vision care
• Extended health care
• Life insurance
• On-site parking
• RRSP matching

Postal Code

#SCI Postal Code: V1V 2K1

Category (Portal Searching)

Sales

Job Location

CA-BC - Kelowna

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.