Sales Professional - Inside Sales

Service Corporation International; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

Service Corporation International in Calgary, AB is seeking a Family Service Counselor to provide personalized service to families, generate revenue, and act as the primary contact for families in need.

The role requires 1–2 years of sales or customer service experience, a valid driver’s license, and flexibility to work evenings and weekends. You will collaborate with funeral directors and location staff to deliver compassionate, high-quality service.

Qualifications

• 1–2 years of college or equivalent education.
• 1–2 years of customer service or sales experience preferred.
• Valid driver’s license with acceptable driving record.
• Ability to work evenings and weekends.

Responsibilities

• Lead generation: prospecting daily to build pipeline.
• Obtain referrals from families served and network with the community.
• Explain and present options to families and follow up on inquiries.
• Maintain activity logs to ensure productivity and outcomes.
• Build trust-based relationships to support families and referrals.

Skills

Empathy

Customer service

Communication

Education

1-2 years of college or equivalent

Tools

Computers/Software familiarity

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

• Education 1-2 years of college or an equivalent of education and experience
• Experience 1-2 years of customer service or sales industry experience preferred
• Licenses Valid driver’s license with an acceptable driving record
• Knowledge, Skills and Abilities Ability to work a number of evenings and or weekends every month Ability to drive frequently Flexible hours Ability to treat others with empathy and respect Knowledge of computers and some software

Postal Code: T2M 3A5
Category (Portal Searching): Sales
Job Location: CA-AB - Calgary

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.