Family Connection Centre - Family Support Worker

Canmore AB; Canmore; On-site; CAD 61,000 - 67,000; Full time

Benefits offered by this job

Competitive benefits package

RRSP: employer matching

Professional development & learning

Positive work culture

Work-Life Balance

Job summary

The Town of Canmore is seeking a Family Support Worker to provide relationship-based support to families from pregnancy through young adulthood. You will use trauma-informed, strength-based approaches, conduct home visits and group programs, and connect families with health, education and community resources in the Bow Valley.

Flexibility in hours, including evenings and weekends, and travel across the Bow Valley are required to meet diverse family needs.

Qualifications

• Bachelor’s degree in social work or related field and eligible for registration with the Alberta College of Social Workers or applicable body.
• Minimum three years of professional experience working with families, children, or vulnerable populations.
• Understanding of trauma-informed and strength-based approaches to family support.

Responsibilities

• Provide relationship-based, individualized support to families across developmental stages using trauma-informed approaches.
• Deliver home visitation, one-to-one sessions, and group programming to build family resilience.
• Navigate health, education, social, and community services and provide referrals.
• Maintain accurate confidential records and communicate professionally with partners.
• Contribute to prevention, early intervention, and specialized initiatives within the network.

Skills

Relationship-based support

Trauma-informed practice

Cultural awareness

Strong communication

Education

Bachelor’s degree in social work

Tools

Microsoft Office

Job description

Why work for the Town of Canmore? For starters, you can take great pride in our organization, its positive work culture and our exceptional team of talented human service professionals who accomplish outstanding work each day for our community. You will have the opportunity to join a team that is professional, fun, dedicated and passionate about social development work, community wellness, and the endless opportunities to support culture and community in our mountain town.

Position Overview: Reporting to the Family Connection Centre (FCC) Supervisor, the Family Support Worker (FSW) provides relationship-based, individualized support to parents, caregivers, and families from pregnancy and infancy through adolescence and young adulthood. Using evidence-informed, strength-based, and trauma-informed approaches, the FSW supports healthy child development, caregiver confidence, family wellbeing, and family resilience through practices such as home visitation, one-to-one support, group programming, referrals, and community engagement.

The FSW assists families in navigating health, education, social, and community systems, connects them with appropriate resources and services, and works collaboratively with internal teams and community partners to provide coordinated support. This role contributes to prevention and early intervention efforts while maintaining professional, ethical, and safety standards.

The Family Connection Centre, part of the Alberta Family Resource Network, serves communities across the Bow Valley. Flexibility in work hours, including evenings and weekends, and the ability to travel throughout the Bow Valley are required to meet the diverse needs of families.

The Family Support Worker will be assigned a specialized portfolio, and responsibilities may include home visitation, school-age family support, child/youth/young adult programs, parenting programs, outreach services, or other Family Resource Network initiatives based on organizational needs.

Core Accountabilities:

Provide Relationship-Based Family Support

• Deliver individualized, strength-based support to families from pregnancy and infancy through adolescence and young adulthood using trauma-informed approaches
• Conduct regular one-to-one sessions to build trust and assess family needs and understand their strengths, goals, and concerns
• Support healthy child development and caregiver confidence through evidence-informed practices
• Adapt support strategies based on family circumstances, cultural backgrounds, and evolving needs

Facilitate Groups and Community Engagement

• Design and facilitate programs, presentations, and group activities that build family resilience and peer connections for children/youth and caregivers
• Engage families in community events and outreach initiatives to increase awareness of available resources
• Create inclusive, welcoming environments that respect diverse family structures and experiences

Navigate Systems and Connect Families to Resources

• Help families access health, education, social, and community services appropriate to their circumstances
• Provide referrals and coordinate support with internal teams and community partners
• Advocate for families and address barriers to accessing needed services and resources
• Maintain updated knowledge of community resources across the Bow Valley

Maintain Professional Documentation and Communication

• Create and maintain accurate, timely case notes and confidential records following professional and legal standards
• Communicate respectfully and effectively with families, colleagues, supervisors, and community partners
• Use Microsoft Office to independently create and manage documents, spreadsheets, and data
• Maintain clear boundaries with clients around professional relationship and levels of service
• Complete reports to support grant requirements based on data collected throughout the quarter

Support Specialized Initiatives

• Implement assigned specialized portfolios such as home visitation, school-age support, or parenting programs as directed by organizational needs
• Seek to understand and address service gaps and community trends through programming
• Contribute to prevention and early intervention efforts within the Alberta Family Resource Network
• Is a member of the Town’s Emergency Social Services team

Health and Safety

• Fulfill worker responsibilities under the Town of Canmore Health & Safety Directive
• Participate in the Town's health and safety program, following all safety legislation, policies, and procedures
• Perform work safely and protect the health and safety of self and others
• Refrain from causing or participating in harassment or violence
• Report incidents, injuries, and unsafe or harmful worksites, acts, or conditions
• Is willing to read, understand and follow the Alberta College of Social Workers’ Code of Ethics and Standards of Practice
• Has a familiarity with the requirements of mandated reporting as per the Alberta Child, Youth, and Family Enhancement Act

Key Competencies

• Actively contributes to team success by reliably participating, sharing expertise, and offering thoughtful insights and perspectives. Adapts to team needs by stepping into roles and responsibilities as required, ensuring collective goals are met and outcomes are achieved
• Applies self-awareness and emotional regulation to remain effective and composed in a variety of situations, recognizing and responding appropriately to the emotions of self and others, fostering positive relationships and a respectful, supportive environment
• Exemplifies a strong commitment to continuous learning and professional growth by actively seeking opportunities to build knowledge, skills, and competencies. Reflects on both successes and setbacks to inform future actions, demonstrating adaptability and resilience. Fosters an environment where both self and others are open and empowered to grow through experience, feedback, and reflection
• Demonstrates integrity through consistent, competent performance, ethical decision-making, and clear, values-based communication that reflects what is best about the organization
• Fosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomes
• Demonstrates strong negotiation skills to secure proposals, resources, and agreements. Strives to achieve mutually beneficial outcomes by balancing organizational needs with those of interest holders, identifying practical, “win-win” solutions
• Communicates information verbally in a clear, concise, and effective manner, ensuring understanding across a range of audiences and contexts

Education & Qualifications:

Required

• Bachelor’s degree in social work or related human service field and is in good standing and eligible for full registration with the Alberta College of Social Workers or with a regulatory college/association where applicable (Child and Youth Care, Counselling, Education)
• Minimum three years of professional experience working directly with families, children, or vulnerable populations in a support, education, or service delivery capacity
• Experience working with children and families, and factors that influence healthy development
• Understanding of trauma-informed and strength-based approaches to family support
• Demonstrated ability to build trusting relationships with diverse families and interest holders across cultural backgrounds and family structures
• Experience supporting vulnerable individuals, families, and communities experiencing social barriers or marginalization
• Strong written and verbal communication skills, with ability to document clearly and professionally
• Proficiency with Microsoft Office applications to independently create documents, spreadsheets, and manage data
• Current CPR/First Aid certification at the level appropriate for work with children in Alberta
• Criminal Record Check (vulnerable sector) and child abuse registry clearance as required by Alberta legislation
• Valid Class 5 Alberta driver's license
• Ability and willingness to travel throughout the Bow Valley
• Ability to work flexible hours, including evenings and weekends, to meet family needs

Preferred/Asset

• Completion of formal training in trauma-informed practice, attachment theory, or evidence-informed parenting approaches
• Experience designing and facilitating group programs, workshops, or community engagement initiatives
• Knowledge of Alberta's child welfare, education, and health systems and available community resources
• Experience working within a family resource network or early intervention framework
• Lived experience or personal understanding of family challenges, barriers, or systemic navigation
• Familiarity with case management software or electronic documentation systems
• Experience working in a municipal or non-profit organization

Salary & Benefits:

• Hourly Rate: $44.57 - $48.29 per hour. Pay rate will be calculated based on successful candidate’s related work experience and education
• This is a Permanent Full-Time Position
• Competitive benefits package, & health spending account
• Generous RRSP: employer matching program
• Personal development & learning opportunities
• Positive work culture
• Work-Life Balance

Work Schedule: 35 hours work week. Monday to Friday from 8:00 am to 4:30 pm. Flexibility required.

Closing Date for Applications: This posting will remain open until filled.