Family Support Worker

The Westman Group of Companies; Winnipeg; On-site; CAD 42,000 - 52,000; Full time

Job summary

The Westman Group of Companies is seeking a Family Support Worker 3 for the In-Home Support program in Winnipeg. You will primarily work in client homes, providing safe, developmentally appropriate care for children while supporting families with daily tasks and routines.

Two years of related experience and a post-secondary credential in Human Services are preferred. Strong communication, cultural awareness and de-escalation skills are essential for this role, including mandatory First Aid/CPR.

Qualifications

• Knowledge of Attachment Theory and child development.
• Ability to use positive parenting practices.
• Strong communication and documentation skills.
• Experience working with children, families and diverse backgrounds.

Responsibilities

• Provide safe, nurturing care to children of various ages in client homes.
• Support families with daily household tasks and maintain a clean, safe home environment.
• Supervise children and promote development through age-appropriate activities.
• Follow service plans, policies, safety procedures and confidentiality requirements.
• Maintain accurate documentation of services, observations and incidents.
• Perform other duties as assigned by supervisor or program coordinator.

Skills

Attachment Theory

Cultural competency

Communication in English

De-escalation techniques

Conflict resolution

Empathy

Education

Post-secondary certificate or diploma in Child and Youth Care / Early Childhood Education / Community/Family Support Worker

Job description

Full Time Term till August 31 2027 with the possibility of extension

Hours of Work: 12:00PM-10:00PM (Between 4-8hours per day)

Work Location

Variety of locations in Winnipeg. All staff expected to work in the downtown area and attend head office when required. Occasional staff meetings occur at the head office location.

Client homes may be up to 15 km from the staff own home.

• All regular and daily work hours are in family’s homes with children and household members present (houses, apartments, owned or rented, social housing, shelters unit, etc).
• Working Conditions:The work environment does include a requirement to be in homes with family pets, and residual/second hand smoke. Staff must remain at client homes during breaks.

About the Opportunity

Do you have experience working with children and families? Are you looking for an opportunity to engage directly with children and their parents, to help them with daily life and be a positive support? Join the In-Home Family Support team as a Family Support Worker 3!

The In-Home support program strives to empower parents and children to reach their personal goals that restore, support and enhance family functioning, child development, parent-child relationships and parental health. The Family Support Worker, using a strength-based, solution-focused approach will develop a collaborative, helping relationship that is grounded in a spirit of respect, connection, curiosity and hope.

Duties

• Provide safe, nurturing, and developmentally appropriate care to children, infants, toddlers, preschoolers, and school-aged children
• Support families with daily household tasks, including light housekeeping, laundry, dishwashing, organizing children's spaces, and maintaining a clean and safe home environment.
• Supervise children and ensure their safety, well-being, and comfort at all times while providing age-appropriate activities, routines, and positive interactions.
• Support children with age-appropriate learning and recreational activities that promote healthy physical, emotional and social development.
• Follow all service plans, care instructions, workplace policies, safety procedures, confidentiality requirements, and applicable child-care legislation.
• Maintain accurate and timely documentation of services provided, observations, family interactions, activities, and significant incidents as require.
• Perform other related duties and responsibilities as assigned by the supervisor or program coordinator.

Education

Completion of post‑secondary certificate or diploma program in Child and Youth Care, Early Childhood Education, Community/Family Support Worker or other Human Services education.

A combination of relevant experience and training will be considered for applicants without a diploma/certificate

Current First Aid and CPR is required (must be verified before any work placement/shifts arranged).

Mental Health First Aid is an asset.

De‑escalating Potentially Violent Situations or Non‑Violent Crisis Intervention is an asset.

Experience

Minimum of two years’ related experience working in the social services sector with children, youth and/or parents impacted by poverty, trauma, mental illness, intimate partner violence, child welfare involvement, addictions, disability, racism and colonization.

Experience working together with parents to build and strengthen parent‑child relationships.

Experience identifying and reporting indicators of child abuse or a child in need of protection.

Experience assisting parents to meet developmental needs of infants, toddlers, and children, and recognizing milestones.

Experience with household management like providing assistance with household duties, meal preparation, budgeting strategies, making use of available family resources.

Experience with documentation and reporting.

Knowledge, Skills and Abilities

A strong knowledge of Attachment Theory and child development.

Ability to use and model positive parenting practices which improve parent’s knowledge and child’s developmental competence.

Ability to use a positive, non‑judgemental, empathetic and strength‑based approach with all families.

Demonstration of cultural competency to work effectively and respectfully with people from different cultures and diverse backgrounds, including consideration of how social, historical contexts and imbalance of power have impacted people’s experiences.

Ability to practice cultural humility; acknowledging oneself as a learner when understanding others personal experiences, as well as demonstrating a commitment to lifelong learning and self‑reflection.

Knowledge and ability to use de‑escalation techniques, conflict resolution and crisis management

Ability to maintain highly sensitive and confidential information of clients and families.

Ability to effectively communicate in English – verbally (Benchmark Level 7), to read, listen and write.

Writing and numeracy skills in order to satisfactorily correspond in writing via email or text.

Ability to lift up to 40 lbs regularly, and up to 50 pounds occasionally, is required.

A valid driver’s license and access to a reliable vehicle for travel throughout the City of Winnipeg is considered an asset (not required)

Evenings and weekends required (minimum of 2 evenings/weekends)

Conditio ns of employment:

Successful applicant will be required to provide a satisfactory criminal record check, including vulnerable sector search, a child abuse registry check, and an adult abuse registry check within 3 months of the employment offer date. (Must be verified before work placements/shifts are arranged).

The position involves providing direct support to individuals and may require physical activities such as lifting, standing and walking for extended periods. Successful applicant may be required to provide a functional abilities assessment to confirm physical ability to perform required duties.

Current First Aid and CPR is required (must be verified before any work placement/shifts arranged).

At Family Dynamics, your well-being is our priority:

Supporting others also means supporting our team. We have you covered!

Positive and supportive work environment including active committees:

• Workers Health and Safety;
• Diversity, Equity and Inclusion; and
• Psychological Health and Safety
• Manitoba Government Employees Union
• Health and dental coverage, vision, life insurance, long‑term disability insurance and travel insurance, Company pension plan

Other Benefits:

• Employee Assistance Program
• Paid Sick Leave that accumulates upon hire
• Paid Vacation Leave that accumulates upon hire
• Reimbursed parking and mileage when personal vehicle is required for direct client service
• Opportunity to work from home one day per week (conditions apply)
• Ongoing training and opportunities for professional development.

F amily Dynamics is committed to a diverse, inclusive and equitable workplace environment. We welcome applications from all women, racialized persons, indigenous persons, persons with disabilities and 2SLGBTQ+ persons to confidentially self- identify at the time of application. Applicants can request reasonable accommodations through all aspects of the selection and recruitment process. Please contact HR to make those arrangements.

We thank all applicants for their interest, but only those selected for an interview will be contacted.