Faculty Teaching & Learning Operations Officer

Allscreens Nationwide Ltd; Surrey; On-site; CAD 47,000 - 63,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Pension scheme with employer contrib.

Cycle to Work scheme

Season Ticket Loans

Eye sight testing assistance

Free parking

Job summary

Royal Holloway University of London is seeking a Faculty Teaching & Learning Operations Officer to support teaching and learning administration across the student lifecycle. You will work with academic colleagues and professional services teams to deliver an efficient, student-focused service.

The role emphasizes module registration, timetabling support, and examinations administration, with strong emphasis on data protection and FOI compliance.

Qualifications

• Educated to A-level standard or equivalent.
• Experience in administrative or customer service environment.
• Excellent organisational skills, attention to detail and proactive workload management.
• Good communication skills and IT skills including Microsoft Office; ability to learn new systems.

Responsibilities

• Support core administrative processes across the student lifecycle.
• Assist with module registration, timetabling support, assessments administration, student records and graduation activities.
• Serve as a point of contact for routine queries from students and staff, ensuring queries are handled efficiently and in line with policies.

Skills

Organisational skills

Attention to detail

Communication skills

Proactive workload management

Microsoft Office

Education

A-level standard or equivalent experience

Tools

Microsoft Office

Job description

Faculty Teaching & Learning Operations Officer

Applications are invited for the post of Faculty Teaching & Learning Operations Officer within the Student Administration Directorate.

This role is part of the Professional Services teams within the Faculty of Business and Law and will support the delivery of teaching and learning administration across the student lifecycle. The roles are key to delivering an efficient, consistent and student-focused service, supporting both students and staff within busy academic environments.

The Faculty of Business and Law brings together disciplines across business, management and legal studies. The successful candidate will support a wide range of teaching and learning activities and work closely with academic colleagues and professional services teams.

The successful candidates will support core administrative processes such as module registration, timetabling support, assessment and examinations administration, student records, and results and graduation activities. They will act as a point of contact for routine queries from students and staff, ensuring enquiries are handled efficiently and professionally in line with university policies and relevant legislation, including Data Protection and Freedom of Information.

The successful candidates will be educated to A-level standard or have equivalent experience and will have experience of working in an administrative or customer service environment. They will demonstrate excellent organisational skills, attention to detail, and a proactive approach to managing their workload.

Candidates will be comfortable working with colleagues across the faculties and supporting day-to-day administrative processes. They will have good organisational skills and be able to prioritise their workload and meet deadlines. They will also demonstrate good communication skills when responding to enquiries from staff and students, and will have good IT skills including Microsoft Office and the ability to learn new systems.

Company: Royal Holloway University of London

Salary: from £29,297 a year

Hours: Full-time

Location: Surrey, TW20 0EX

Working pattern: On-site

Job type: Permanent

Posting date: 27 Aug 2026

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
• Free parking

The posts are based in Egham, Surrey, where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For any queries about the posts, please contact Charlotte Rawlins: [e-mail]

For queries on the application process the Human Resources Department can be contacted by email at: [e-mail]

Please quote the reference: 0826-302

Closing Date: 23:59, 13 September 2026

Interview Date: Week commencing 21 September 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.