Facilities Technician, Office Services

Intact; Quebec; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking a Facilities Technician to join their Quebec City team. This on-site role involves diverse physical and administrative tasks, ensuring customer satisfaction and site compliance. The ideal candidate will have strong communication skills, adaptability, and experience in facilities management. Join a workplace that values diversity and offers a hybrid work model, competitive benefits, and opportunities for personal growth.

Benefits

Employee Share Purchase Plan

Flexible work arrangements

Annual wellness account

Access to virtual healthcare

Possibility to purchase extra days off

Qualifications

• 3 to 5 years of experience in a similar position.
• Bilingualism in French and English is an asset.

Responsibilities

• Ensure adequate customer service and coordinate requests.
• Carry out preventive maintenance and repairs.
• Support audiovisual equipment and facilities.

Skills

Customer Service

Communication

Organizational Skills

Adaptability

Initiative

Tools

Microsoft Office

Job description

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Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

We're looking for a Facilities Technician, Office Services to join our growing team!

The Facilities Technician will be responsible for a variety of diverse tasks, both physical and administrative.

The ideal candidate will need to be versatile, handy with manual tasks, an effective communicator, and comfortable with both computer tools and lifting loads of 25 kg.

This on-site position is available in our Quebec City (5700 Boul des Galeries) office.

What You’ll Do Here

• Ensure adequate customer service to internal and external customers in terms of material resources, coordinate requests, analyze and respond to customer needs in compliance with current standards and procedures.
• On-site access support may include preparing access cards, taking photos, registering and confirming required access.
• Work in synergy with building representatives and other colleagues to ensure site security and compliance with established rules.
• Provide on-site support for staff relocation arrangements.
• Support audiovisual equipment and facilities.
• Help plan the organization of rooms and spaces in the building according to requests received. Participate in and assist with relocation and layout requests.
• Carry out preventive maintenance of installations and repairs required for the smooth running of the site.
• Communicate with building representatives regarding maintenance and respond to maintenance requests. Detect anomalies in order to take preventive action.
• Carry out various administrative and job-related tasks in accordance with the guidelines in force and required for this position.
• Prepare, process and dispatch all merchandise and documents destined for external use, ensuring that the appropriate courier company is selected.
• File documents according to the established classification system to facilitate access at the appropriate time.
• Complete reports, produce notices, letters and other required documents.
• Perform other related tasks as required.
  
  

What You Bring To The Table

• 3 to 5 years of experience in a similar position.
• Be customer-driven and strive for excellence.
• Act with rigor and integrity.
• Demonstrate autonomy and initiative.
• Ability to work as part of a team.
• Aim for excellence.
• Organizational skills.
• Adaptability and flexibility.
• Knowledge of commonly used software, notably Suite Office (Excel, Outlook), Internet Explorer.
• Bilingualism oral and written (French / English) is definitely an asset – Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.
  
  

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  
  

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance, Financial Services, and Software Development

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