Facilities Operations Manager

CBRE; Lethbridge; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in real estate solutions is seeking an Account Operations Manager to oversee maintenance management and safety programs for facilities. The role involves supervising staff, coordinating activities, and ensuring compliance with safety regulations. Ideal candidates will have strong leadership skills, relevant experience, and a Bachelor's degree. Join a dynamic team focused on enhancing organizational productivity.

Qualifications

• 3-5 years of relevant experience preferred.
• Experience in staffing, training, coaching, and performance management.

Responsibilities

• Direct and oversee maintenance management staff and safety programs.
• Coordinate daily team activities and establish work schedules.
• Monitor maintenance effectiveness and ensure compliance with standards.

Skills

Leadership

Communication

Organizational Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Lethbridge - Alberta - Canada

About The Role

As a CBRE Account Operations Manager, you will direct and oversee the maintenance management staff and safety programs for small to medium-sized facilities or properties.

This role is part of the Contract Quality Management function, responsible for managing the delivery of contractual services to meet requirements.

What You’ll Do

1. Provide formal supervision to employees, monitor staff training and development, conduct performance evaluations, and oversee recruitment and hiring.
2. Coordinate daily team activities, establish work schedules, assign tasks, cross-train staff, and set/deadline tracking. Mentor and coach team members.
3. Promote organizational capabilities and identify sales opportunities to potential clients.
4. Track vendor performance on outsourced service contracts, verify pricing, and ensure service levels meet standards.
5. Manage account programs to ensure safety and compliance with relevant codes and regulations.
6. Assist in developing operational service delivery solutions, including documented playbooks and account operation plans.
7. Evaluate utility consumption rates and propose cost reduction initiatives.
8. Monitor maintenance effectiveness, ensuring work completion under KPIs.
9. Conduct client account inspections, document reports, and address issues with clients.
10. Lead by example, embody CBRE RISE values, and influence stakeholders to reach agreements.
11. Apply disciplinary knowledge to achieve team and departmental goals.
12. Identify, troubleshoot, and resolve operational issues within existing systems and processes.

Applicants must be authorized to work in Canada without visa sponsorship.

What You’ll Need

• Bachelor's Degree preferred, with 3-5 years of relevant experience; experience and education combined may be considered in lieu of a degree.
• Experience in staffing, training, coaching, performance management, and retention is preferred.
• Ability to communicate complex information, set performance expectations, and resolve problems effectively.
• Leadership skills to motivate teams and improve quality, efficiency, and effectiveness.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Strong organizational skills and a curious mindset.
• Intermediate math skills, including calculating percentages, discounts, and commissions.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer, welcoming applications from all persons regardless of race, creed, or other protected statuses.

Candidate Accommodations: CBRE provides reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or call [phone] (Canada) or [phone] (U.S.).

CBRE GWS works with clients to enhance organizational productivity through integrated real estate solutions, supported by regional and global resources.

Find out more

Service line: GWS Segment