Facilities Manager

JLL; Edmonton; On-site; CAD 85,000 - 125,000; Full time

Job summary

JLL in Edmonton is hiring a Facilities Manager to be the single point of contact for facilities management for a key client. You will coordinate with the Account Manager and the facilities team to deliver quality services and ensure exceptional client satisfaction in a fast-paced environment.

This role oversees operations, vendor management, safety, and preventive maintenance, with a focus on maintaining value, controlling costs, and meeting budgets.

Qualifications

• Minimum 3 years’ supervisory experience in facilities management or related field.
• Strong technical/engineering operations knowledge.
• Familiar with federal, provincial, local codes for facilities.
• Good financial acumen and cost-saving focus.
• Effective communication, analytical and presentation skills.
• Ability to leverage technology for maintenance improvements.

Responsibilities

• Develop and execute vision of facilities team with Account Manager.
• Ensure safety procedures are followed.
• Communicate with Client; inform and advise staff when away.
• Oversee operations to protect and improve client site value.
• Manage contractors and inspect sites for quality.
• Monitor preventive maintenance and drive site performance.
• Maintain sites with SLAs and KPIs.
• Assist in incident investigations and root cause analysis.
• Be aware of budgets and forecasts.
• Point of contact for after-hours calls.

Skills

Supervisory experience

Technical operations

Code compliance

Financial acumen

Technology leveraging

Communication skills

Analytical skills

Organizational skills

Presentation skills

Education

Associates or Bachelor's degree in Facilities/Property/Business

FMP designation

Job description

What this job involves

JLL is hiring a Facilities Manager (FM) for one of its key clients in Edmonton. The FM is the single point of contact responsible for facilities management, assisting the Account Manager and the facilities team with the delivery of quality facility management services. We will rely on the FM to ensure exceptional client satisfaction through coordinating and managing tenant requirements and service delivery. The ideal candidate is a passionate proactive manager that thrives in a fast-paced environment.

What this job involves

JLL is hiring a Facilities Manager (FM) for one of its key clients in Edmonton. The FM is the single point of contact responsible for facilities management, assisting the Account Manager and the facilities team with the delivery of quality facility management services. We will rely on the FM to ensure exceptional client satisfaction through coordinating and managing tenant requirements and service delivery. The ideal candidate is a passionate proactive manager that thrives in a fast-paced environment.

What your day-to-day will look like

Essential Functions

• Work in conjunction with the Account Manager to develop and execute overall vision of facilities team.
• Ensure all Client and JLL safety procedures are followed.
• Discuss with the Client any concerns, challenges or changes that are needed. Keep the client well informed. Advise, when away, the correct staff to speak with on matters
• Oversee the operational aspects of the properties in a manner which protects, maintains, and improves the value of the client's sites.
• Manage third-party contractors / vendors engaged in operating and maintaining properties Inspect sites routinely to guarantee that building services are at the highest level of quality standards
• Monitor and review preventive maintenance programs and drive continuous improvement in all site performance.
• Maintain Sites using Service Level Agreements and key performance indicators.
• Assist in site incident investigation, utilize structured problem solving to identify root cause of failures.
• Be aware of Operating & Capital budgets and maintain yearly & 10-year forecasts.
• Point of contact for afterhours calls is required.

Relationship Management

• Develop and maintain positive relationship with Client Managers, Operations teams and Sub-Contractors. Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance.
• Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery. Ensure best practices are implemented to meet client expectations.
• Represent the maintenance of good relationships with client groups, landlords, tenants, subtenants, and client sub-contractors at each leased / owned Property
• Identify opportunities to improve quality, customer service and cost performance, and execute approved plans.

Maintenance

• Oversee ongoing preventive and repair response work orders on facility mechanical, electrical, plumbing, and other installed systems, equipment, and other components.
• Perform facility inspections and due diligence efforts, reporting on as found conditions impacting satisfactory client occupancy and operations.
• Support the Account Manager in the implementation of short and long-term projects for the client.

Required Qualifications

• Minimum 3 years’ experience of supervisory experience facilities management or related field.
• Well-versed in technical/engineering operations and facilities management best practices.
• Knowledge of all federal, provincial, and local codes and ordinances pertinent to facilities planning, design, construction, and maintenance.
• Financial acumen
• Leverage Technology to maintain and enhance maintenance while driving cost savings.
• Excellent communication skills.
• Strong analytical, organization and presentation skills.

Preferred Qualifications

• An Associates or Bachelor’s degree in Facilities, Property, Business or related field
• Facilities Management Professional (FMP) designation