F&I & Finance Manager – Customer Experience

Myers Orléans Nissan; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus incentive plans

Paid leaves

Commission package

Good work/life balance

Robust health & well-being initiatives

Ongoing training

Job summary

Myers Automotive Group in Ottawa, Ontario, is seeking an F&I professional to deliver an exceptional customer experience, review sales documentation, and process credit approvals while explaining warranties and aftermarket products.

The role requires an OMVIC license and post-secondary education, plus outstanding communication, organization and business acumen. You will collaborate with financial institutions and internal departments to ensure compliant financing and seamless turnover to F&I.

Qualifications

• Previous F&I experience with proven track record.
• OMVIC license.
• Post-secondary education.
• A competitive, results oriented attitude.
• Excellent communication skills and strong business acumen.

Responsibilities

• Deliver an exceptional customer experience each and every time.
• Review all documentation pertaining to the sales agreement with every customer to ensure all information is correct.
• Process credit approval and discuss with client.
• Provide clients with a thorough explanation of extended warranties and aftermarket products.
• Ensure all paperwork for vehicle sales and leases are completed in a timely manner with a strong attention to detail.
• Explain to clients the manufacturer and dealership service procedures and policies.
• Develop and maintain strong working relationships with the financial institutions, manufacturers; sources and manage competitive rates and finance programs.
• Process finance and lease deals accurately and fairly through financial sources to secure approval.
• Comply with all provincial and federal regulations for new and used vehicles and internal accounting department procedures.
• Liaise and build strong relationships with all internal departments.
• Establish and maintain a program which will ensure 100 percent turnover to the F&I department.
• Provide ongoing training to the sales team highlighting the benefits of financing, insurance and extended service programs.

Skills

F&I experience

Excellent communication

Business acumen

Organization & multi-tasking

Interpersonal skills

Education

Post-secondary education

Tools

OMVIC license

Job description

Myers Automotive Group in Ottawa, Ontario, is seeking an F&I professional to deliver an exceptional customer experience, review sales documentation, and process credit approvals while explaining warranties and aftermarket products.

The role requires an OMVIC license and post-secondary education, plus outstanding communication, organization and business acumen. You will collaborate with financial institutions and internal departments to ensure compliant financing and seamless turnover to F&I.