F&B Supervisor: Growth, Benefits & Guest Experience

Hilton Whistler Resort & Spa; Whistler Village; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Life & Leisure Program – Incentive

Extended Health Benefit Plan

Retirement Savings Programs

Complimentary Meals

Free On-Site Staff Parking

Hilton’s Team Member Travel Program

Educational Assistance Program

Job summary

Hilton Whistler Resort & Spa is seeking a Food & Beverage Supervisor to lead daily operations across Cinnamon Bear, L’Apres Café, In-Room Dining and Banquet/Event functions.

You will coach front-line teams, ensure staffing and service standards, and collaborate with Culinary, Sales & Conference Services, and Hotel Leadership to deliver exceptional guest experiences while maintaining safety and brand guidelines.

Responsibilities

• Conduct daily pre-shift briefings and support smooth execution across all F&B outlets.
• Act as the point of contact for internal and external guests for events, restaurant service, or in-room dining needs.
• Supervise and assist with set-up and service for restaurant, café, room service, and banquet functions.
• Ensure proper staffing levels, task delegation, and support during high-volume periods.
• Enforce health, safety, licensing, and brand standards at all times.
• Lead by example in upholding service excellence and professionalism.
• Assist in scheduling, payroll, and staffing for the F&B and Banquet departments.
• Participate in inventory management and reconciliation (monthly, and as needed).
• Ensure signage, menus, and event details are accurate, updated, and presented appropriately.
• Complete post-event Captain’s Reports and shift turnover documentation accurately.
• Monitor guest satisfaction and address feedback or complaints promptly and professionally.
• Maintain high cleanliness and presentation standards in all service and guest-facing areas.
• Conduct regular inspections for safety hazards, appearance, and functionality in all outlets and event spaces.
• Support and ensure environmentally responsible practices (e.g., recycling, sustainable service practices).
• Onboard, coach, and mentor team members to achieve service excellence.
• Provide ongoing support and training on service procedures, safety protocols, and product knowledge.
• Foster team morale, engagement, and accountability across all outlets.
• Liaise with Culinary, Sales & Conference Services, and Hotel Leadership to ensure alignment on daily operations, BEOs, REOs and service expectations.
• Attend operations and departmental meetings as needed and contribute to effective communication flow.

Job description

Hilton Whistler Resort & Spa is seeking a Food & Beverage Supervisor to lead daily operations across Cinnamon Bear, L’Apres Café, In-Room Dining and Banquet/Event functions.

You will coach front-line teams, ensure staffing and service standards, and collaborate with Culinary, Sales & Conference Services, and Hotel Leadership to deliver exceptional guest experiences while maintaining safety and brand guidelines.