F&B Manager / Gérant de la restauration

Playground Poker; Kahnawake; On-site; CAD 58,000; Full time

Job summary

An established industry player is seeking a dedicated Food and Beverage Manager to lead a dynamic team in a fast-paced gaming environment. This role is crucial for ensuring exceptional guest experiences and driving revenue through effective management and training. You'll oversee daily operations, mentor your team, and uphold the highest standards of service. With a focus on collaboration and growth, this position offers a unique opportunity to thrive in a vibrant atmosphere. Join a forward-thinking company that values your contributions and offers a pathway for career advancement in the exciting world of gaming and hospitality.

Benefits

Flexible schedule

Discounts on food

Comprehensive paid training

Opportunities for career advancement

Free parking

Company-wide events

Volunteer opportunities

Qualifications

• Minimum 2 years management experience in a full-service restaurant.
• Strong ability to drive revenue while ensuring customer satisfaction.

Responsibilities

• Oversee day-to-day operations and manage team performance.
• Ensure guest satisfaction and manage complaints effectively.
• Train staff and communicate organizational initiatives clearly.

Skills

Management Experience

Customer Service

Team Leadership

Organizational Skills

Communication Skills

Training and Development

Tools

Point of Sales Systems

Beverage Control Systems

Job description

F&B Manager - Gaming

About us:
Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

Position Overview:
We're actively searching for an experienced, dedicated, and dependable Food and Beverage Manager to join the dynamic and growing team on our gaming floor. If you thrive in a collaborative, fast-paced environment, and aspire to build a rewarding career within a well-established organization, then this opportunity is made for you!

The F&B Manager is responsible for overseeing the day-to-day operations and providing direct management to team members while ensuring optimal quality of experience is delivered to all of our guests. The F&B Manager ensures guest satisfaction, positive leadership, training, interaction and applies corrective measures when necessary.

They mentor the team in adhering to the policies and procedures of the establishment and motivate the team to achieve the highest standard of performance while creating an environment that nurtures our company vision, mission and values.

Compensation:
Base salary $58K + performance bonus + tip share

What we offer:

• Flexible schedule
• Discounts on food
• Comprehensive paid training
• Opportunities for career advancement
• Free parking
• Company-wide events
• Playground Cares volunteer opportunities

Responsibilities:

• Ensure that all direct reports adhere to the established workflows, procedures and processes
• Complete checkpoints on each shift, provide corrective measures when needed and report accurately
• Have a thorough knowledge of the Point of Sales and Beverage control systems. Perform related tasks such as cash outs, end of day procedures, troubleshooting, service calls
• Remain current with the content of departmental resource centers for reporting departments, ensuring that you are able to direct, uphold and clearly communicate the content to team members
• Responsible for ensuring that sales objectives are met and providing continued coaching to staff in maximizing revenue per guest
• Ensure that the organization's initiatives as communicated to you by the F&B General Manager are communicated clearly and effectively to all direct reports whether through line ups, training, information sessions or the like
• Provide feedback on staffing needs, manage the day to day staffing requirements and allocations in line with business needs and the departments budget
• Have a thorough understanding of our organization's General Policies, communicate them clearly to direct reports and assure their adherence in day to day matters
• Maintain continuous guest interactions and provide feedback on guest experiences
• Manage guest complaints and concerns and ensure total guest satisfaction at all times

Qualifications & Experience

• Minimum of 2 years management experience within a full service restaurant
• Demonstrated ability to drive revenue, without sacrificing the team and customer experiences
• Highly organized, responsible and reliable
• Ability to delegate, follow-up and drive accountability
• Ability to work cohesively as part of a team and build relationships
• Confident in training
• Excellent understanding of customer service and the drive for satisfaction
• Demonstrates a passion for the food and beverage industry and knowledge of current trends
• High proficiency in the English and French language with excellent communication skills, written and spoken

Join our team and become a vital part of an exceptional journey. Here, your unique talents and ambitions will flourish, finding the perfect environment to thrive. Apply today and embark on a journey of innovation, synergy, and personal growth that will reshape the course of your career.